INFINITI Milwaukee

Unfortunately, this is the only dealer in my state. I am actively looking for another place that can service my Infiniti or get another brand of car. Since my first visit in 2021, I have had poor service from some of the service reps and from the manager Michelle. When I book a service, the price seems to change once the service is complete. The last 2 visits, the techs have been careless and cause cosmetic damages to the inside. When I spoke to Michelle and sent pictures, she does not take the concern seriously and has not resolve. Currently, I booked the 70K maintenance package. After service (6/29/23), the price went up an additional $60. This has not been resolved. I was sent coupons for break service. Initially, the response was, the coupon did not cover "my kind of breaks" even though the break service was sent specifically for my car. After much push back, it was decided they would honor it. In Nov. I scheduled service for an electrical issue. Once they were informed I had an extended warranty, a host of other "issues" were discovered some I had never experienced such as the check engine light was on. This has never occurred since I purchased the vehicle. Then end total for these repairs was close to $8000. I am not comfortable bringing any issue to this dearlership and would appreciate a referral to other certified Infiniti dealers.
Jul 1st, 2023

Best experience buying a car I ever had. Great staff, great management, traded in my old Infiniti that id serviced there for years - Michele is the best, thanks for keeping the old girl running so long - got top dollar for my trade. Thank you to Doug and his team again for a really professional experience.
Jun 28th, 2023

Jun 27th, 2023

Thank you Erin and John for your honesty. Great to work with. Would recommend!
Jun 25th, 2023

Excellent customer service!!!
Jun 24th, 2023