Farm Bureau Financial Services

Nov 3rd, 2022

Aug 19th, 2021

Jun 9th, 2021

I had great service from them for five years I was a customer. They got a new employee whom I asked to change my automatic payment to be changed and she said she would take care of it and I asked if I needed to sign anything she said no. Needless to say my payments starting to get messed up so I was paying with m.o. the main agent there informed me everything was fine. They wasnt taking my payment so I asked whats happening and she told me there was to many problems and they had to drop me no notice. No refund for bank fees as promised. I drove 15 days without insurance not knowing
Feb 26th, 2021

I have had an incredibly frustrating experience working with Farm Bureau. The original agent retired and our policy was given to Jordan Cain. I have never spoken to Jordan, in person or over the phone because she is never available. While trying to get a claim figured out, I received zero communication from them. When I called I was told that she does not work the full day. She was out whenever I called. I never received any communication about how the claims process works. I had to call the Laramie office to find anything out (although they were only marginally better at communicating). Their adjuster was equally terrible at communicating. Despite being the one one to initiate the claim and set up the inspection time for the adjuster, he would not return my calls and would only call my husband (who is unable to take calls at work). I highly advise finding another home insurance company, especially if you value communication.
Jun 15th, 2023