Hot Springs Health

Feb 26th, 2024

Feb 15th, 2024

Service I received was Ok, but the Billing Department is a nightmare to deal with. I had some bills that I had not paid because they had not submitted the charges to my secondary insurance. I called probably 10 times and got the run around and never was able to speak with anyone in charge. I kept getting told they would get the bills submitted. They never did and turned me over to collections. I have had a credit rating in the 800s for ages, and now have this Health Care Facility damaging it because they didn't do their job. 03/10/24 Well, I attempted to do what the Owner Response said to do, contact the Revenue Cycle Director only to get nothing but a busy signal after multiple calls. I then called the main hospital number and the person I spoke to had never heard of the Revenue Cycle Director and put me on hold for several minutes. When she came back on the line she said she learned that they did have someone in that position, but no longer did. I asked who would be the next person up the line to speak with and was told the CFO. I was transferred to him and the call went to voice mail. I left a message asking for a return call. I left four messages over a two week period and have never received a call back. So, now I am battling a lawsuit for attorney fees and court costs for a summons dated December 22, 2023 that was not served until February. I paid the Principal Balance due on January 3, 2024. And, of course the Hospital NEVER filed any of my the bills with my supplemental insurance company.
Feb 14th, 2024

Dec 2nd, 2023

Amazing care while my daughter was born would recommend these guys to anyone nurses and doctors were awesome
Nov 7th, 2023