Red Roof Inn & Suites Staunton

Chamber Rating

3.4 - (432 reviews)
161
82
61
29
99
Read Our 432 Reviews

Chamber Rating

3.4 - (432 reviews)
161
82
61
29
99
  • Diane Phoenix


    Mar 27th, 2024

  • Colleen Neidrauer

    Beautiful, remodeled room. Very clean and very comfortable. The room is very large, the heat and air conditioner work perfectly. The bed was very comfy. Everything you could need is here. The location is perfect for a quiet getaway. Surrounded by farm land and cattle. It is so much more than I expected from other reviews, I was happily surprised. I highly recommend this hotel. Nearby activities: Blue ridge parkway and Shenandoah national park.
    Mar 8th, 2024

  • Natalie Labelle

    Disgusting! I should have read the reviews before stopping. We went there because dogs are accepted and usually, there is no charge. First, they decided there was a fee for dogs. Then, it's disgusting in the room, the floor, the walls, the TV, everything is dirty!! The supposedly clean towels were folded but not washed!! The plastic glasses are washed and put back in the bags, I have never seen that!! Plus, lost out of nowhere at best. Please go somewhere else.
    Jan 24th, 2024

  • Justin Wayne Flynn


    Jan 9th, 2024

  • Christi Robinson

    Worst hotel in the area to stay at! I had stayed there many times. Then went to stay and they suddenly wanted to charge me a deposit (never had before) when I asked why she could not tell me, then proceeded to tell me only 1 room was available yet there were only 6 cars in the parking lot. I checked the room and it was absolutely disgusting. Keep in mind I worked at hotels for 10 years, bring my own blankets, pillows, smell goods, even rugs lol. I am very clean and a bit OCD. Went to tell her I'd like another room or be refunded. She called her manager and he said it would be a few hours before he would be there. So I decided to stay. I decided to make the best of it and my day off. I stayed up most of the night with a friend and woke up at 11:00 o'clock to the front desk lady banging at the door like the place was on fire. She demanded I be out in 10 minutes keep in mind I am a rewards member and there were now 3 cars in the parking lot. She was so rude!! I would understsnd if I was loud, rude back, or did not leave the room in better conditions then I walk into them. However, none of this was the case. I mean for $70 a night I shouldnt expect too much but one of the last hotels around that have smoking rooms and direct door access still which I prefer. Not to mention I have not received any of my points for any of my stays not that I will ever be staying again. To sum it up if you want a bunch of Idians yelling at you and treating like your scum and want to stay in a dirty room this is the hotel for you.
    Dec 11th, 2023

Read Our 432 Reviews

About
Red Roof Inn & Suites Staunton

Red Roof Inn & Suites Staunton is located at 855 Bells Ln in Staunton, Virginia 24401. Red Roof Inn & Suites Staunton can be contacted via phone at 540-248-0888 for pricing, hours and directions.

Contact Info

  •   540-248-0888

Questions & Answers

Q What is the phone number for Red Roof Inn & Suites Staunton?

A The phone number for Red Roof Inn & Suites Staunton is: 540-248-0888.


Q Where is Red Roof Inn & Suites Staunton located?

A Red Roof Inn & Suites Staunton is located at 855 Bells Ln, Staunton, VA 24401


Q What is the internet address for Red Roof Inn & Suites Staunton?

A The website (URL) for Red Roof Inn & Suites Staunton is: https://www.redroof.com/property/va/staunton/rri1219?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_RRI1219


Q How big is Red Roof Inn & Suites Staunton?

A Red Roof Inn & Suites Staunton employs approximately 20+ people.


Q How is Red Roof Inn & Suites Staunton rated?

A Red Roof Inn & Suites Staunton has a 3.4 Star Rating from 432 reviewers.

Related Categories

Ratings and Reviews
Red Roof Inn & Suites Staunton

Overall Rating

Overall Rating
( 432 Reviews )
161
82
61
29
99
Write a Review

Diane Phoenix on Google

image

Business Response on Google Mar 31st, 2024
Thank you for your positive rating, Diane. The staff at the RED ROOF INN STAUNTON and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Colleen Neidrauer on Google

image Beautiful, remodeled room. Very clean and very comfortable. The room is very large, the heat and air conditioner work perfectly. The bed was very comfy. Everything you could need is here. The location is perfect for a quiet getaway. Surrounded by farm land and cattle. It is so much more than I expected from other reviews, I was happily surprised. I highly recommend this hotel.
Nearby activities: Blue ridge parkway and Shenandoah national park.

Business Response on Google Feb 13th, 2024
Dear Colleen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN STAUNTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found the bed to be comfy, the room to be large and all the other positive features you highlighted prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

Natalie Labelle on Google

image Disgusting! I should have read the reviews before stopping. We went there because dogs are accepted and usually, there is no charge. First, they decided there was a fee for dogs. Then, it's disgusting in the room, the floor, the walls, the TV, everything is dirty!! The supposedly clean towels were folded but not washed!! The plastic glasses are washed and put back in the bags, I have never seen that!! Plus, lost out of nowhere at best. Please go somewhere else.

Business Response on Google Apr 10th, 2024
Thanks for sharing your feedback with us, Natalie. The team at our RED ROOF INN STAUNTON was saddened to see that we failed to provide you with a satisfactory stay. Although we were pleased to read that you stayed because of the hospitality of our pets, it was unpleasant to read that that was the impression you left. You stated that dirty linens and room amenities hampered your stay. As such, your feedback may be taken into account as Red Roof aims to continually improve. Regarding the pet situation, please note that as long as it is a pet under 80 pounds per room, there is no fee.
I appreciate you bringing this to our attention. We wish you the best for your future stays.
Best wishes,
Xao
Red Roof Management
RediResponse Specialist

Justin Wayne Flynn on Google

image

Business Response on Google Dec 21st, 2023
Hello Justin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN STAUNTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Christi Robinson on Google

image Worst hotel in the area to stay at! I had stayed there many times. Then went to stay and they suddenly wanted to charge me a deposit (never had before) when I asked why she could not tell me, then proceeded to tell me only 1 room was available yet there were only 6 cars in the parking lot. I checked the room and it was absolutely disgusting. Keep in mind I worked at hotels for 10 years, bring my own blankets, pillows, smell goods, even rugs lol. I am very clean and a bit OCD. Went to tell her I'd like another room or be refunded. She called her manager and he said it would be a few hours before he would be there. So I decided to stay. I decided to make the best of it and my day off. I stayed up most of the night with a friend and woke up at 11:00 o'clock to the front desk lady banging at the door like the place was on fire. She demanded I be out in 10 minutes keep in mind I am a rewards member and there were now 3 cars in the parking lot. She was so rude!! I would understsnd if I was loud, rude back, or did not leave the room in better conditions then I walk into them. However, none of this was the case. I mean for $70 a night I shouldnt expect too much but one of the last hotels around that have smoking rooms and direct door access still which I prefer. Not to mention I have not received any of my points for any of my stays not that I will ever be staying again. To sum it up if you want a bunch of Idians yelling at you and treating like your scum and want to stay in a dirty room this is the hotel for you.

Business Response on Google Dec 20th, 2023
Thank you for taking the time to tell us about your experience at the RED ROOF INN STAUNTON, Christi. I am sorry that your experience did not meet your expectations. You stated that the poor staff interactions and the lack of rooms to be switched to, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

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Overall Rating
( 432 Reviews )
161
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99

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