K & L Plumbing & Heating Inc

It was -10 degrees this morning and my homes 3rd day without the boiler fixed. This company has done a terrible job in both service and accepting responsibility for negligence. After getting the boiler temporarily working 2 nights ago while parts were ordered to install the the following day, the plumber Bruce left the cover off the boiler after starting the boiler up. When I went out to check on the space heater in that area, I noticed the cover off and thought, "huh he left the cover off? Well he's the professional so I guess it's fine." I should have followed my instinct but thought that him being the professional must have known it was fine. Now that I reflect, he should have known better to leave the safety cover off operating machine. About 30 minutes after he left a pipe burst in the boiler room completely soaking the unprotected boiler. I talked to the receptionist and asked her to consider crediting the parts that need replaced due to water damage and that time while I paid the pipe repairs and original boiler repairs. She said she thought that was reasonable and would talk to the owner and Bruce in the morning. In the morning I got a call from the Receptionist, Cindy, stating that the owner said that everything must be paid in full and that Bruce was not responsible for the water damage to the uncovered boiler. She insitsted on payment right away for services. I requested the invoice first before I give my card over the phone. I didn't feel comfortable paying the bill without considering legal council. A few hours ago, I received another call from Cindy saying that the owner said that until the bill was paid in full, they were not going to come out today and fix it. I asked why they would hold my heat hostage and pay for services that haven't even happened yet? She said they had the part I needed and wouldn't install it until I paid. Again it is below zero, we have been relying on wood stove and electric space heaters. We haven't slept more than 2.5 hours at a time at night to ensure that house was heated. This is a moral issue that this business wouldn't accept accountability for an issue that could have easily been resolved. I have a new company coming out today and should have heat tonight. Wish I would have went with them to start with. And it turns out the part that K&L said cost $640.00, actually costs $380.00
May 17th, 2013

Due to convenience, I used K&L for a few years for minor repairs and didn't really have any major concerns. While in the process of selling my home I had them inspect our heating system, resulting in "everything is in working order." A week later I had them replace a circulating pump on our radiant floor heating system. Although they claimed it was working properly when the technician left, the technician failed to remove all the air from the system keeping the water from moving through the system. With no moving warm water, that zone no longer had heat. I asked them to come back and repair what they failed to do but they claimed it was not their fault and said they would only do it if they were paid again to fix their mistake. After 45 minutes of arguing with them, they finally agreed to go back and make the repair, as long as they didn't have to perform any other work. Once that was completed we noticed air in other parts of the "closed" system that could only have gotten there due to the work they were doing. Again I called and told them to come back and fix it again. They became angry and agressive and told me to call another plumber so they wouldn't have to eat the cost of having to pay one of their technicians to do service warranty work. I refused to do that since they were the one's that caused the problem in the first place. This company does NOT stand behind their work. This company's customer service is deplorable, their attitudes are terrible, and they are one of the greediest companies I've ever work with. I highly discourage anyone from ever using this company and recommend even paying an additional travel charge for someone to come in from Anchorage; it's well worth not having to deal with the headaches this company will cause.
Feb 19th, 2013