Bigfoot Auto Service Inc

DO NOT DO BUSINESS WITH THIS COMPANY!!! Taking time to write this review with the intention of saving someone a similar headache/terrible experience. Even the locals warned us after the fact. They did not diagnose our RV problem correctly and got stuck in Alaska for an extra 3 weeks! We had to diagnose the problem ourselves (with the help of our FB RV community) that NO BUS code meant ECM needed replacing. We called them after a couple of hours since we had the same issue to give them opportunity to correct what they should have fixed. We, however, had to order the part and fix it ourselves. We got charged for $700+ for labor alone for nothing (not including charges for towing and other parts replaced that had nothing to do with the NO BUS code)! Please do not waste your money and valuable time! You've been warned that this is not a reputable business! NAPA, you should not be associated with this kind of service to protect your brand.
Nov 23rd, 2021

Great service
May 30th, 2021

Aug 11th, 2020

Apr 25th, 2020

I brought my 20K mile new truck for inspection at request of out of town buyer. Brian at Bigfoot called me thinking I was the buyer and explained that the truck had a bad vibration from wheels being out of balance and that he couldn't go over 40 without dramatic vibration. Wheels were balanced/rotated 1K miles ago at real tire shop in Anchorage and truck drove perfect so I brought it to Paul's repair in Haines for second opinion. They said balance was excellent, he went way past 40mph, and refused to balance the wheels because the truck drove so smooth. Bigfoot is known for making up problems but this was an exceptional example that led to buyer backing out a week before I move outta town. Their pay structure for mechanics is by the job and not hourly so mechanics make up work so they can feed their families. This business is a criminal enterprise. Stay away. Paul's Repair at 3rd and Dalton has an excellent reputation and is well respected by locals. Only reason Bigfoot is still in business is that lots of folks come through our town only once. The rest of us have learned our lesson many times over.
Nov 26th, 2019