Waterbury Agency LLC: Allstate Insurance

Ty Kon _{on Google}

Nov 4th, 2023

Kathy Waterbury is a liar. Had a minor accident where I was struck by another vehicle. I called Allstate immediately and was advised by Cathy to call the other party's insurance and wait for investigation. Other insurance group is incredibly unresponsive, so I called back to mine. I was immediately asked if I had backed into someone else (my last claim was that incident). When I informed her that I was not at fault, that I tried engaging with the other parties insurance, she told me to file a claim and let them fight it out. I told her I was out of a ride, and she told me that life incidents happen. I stayed I was incredibly unhappy with that response and that I was disappointed with their services. She yelled at me stating she has 35 years of experience and that's I just need to deal with it and then she hung up on me. I don't know what I expected, but I feel like I've been had by someone who makes it her life's goal to profit from misery.

Arthur Albers _{on Google}

Oct 19th, 2023

I'm very happy with the Waterbury agency
I can call them and get whatever I need concerning my account. Very personal and very easy to talk with.

Terridale Larkin _{on Google}

Mar 10th, 2023

Jess At all state has always been extremely helpful and very attentive. I know it's going on above everything way Asked. I have canceled 2 insurance companies to come and join this company after dealing with Jess. I don't think I will go with any other insurance company again in my life. Thank you for everything you do and I hope that this gets recognized for just thank you

Katie Lightfoot _{on Google}

Nov 15th, 2022

Kathy was amazing and very thorough! She helped us switch our insurance from our out of state one, always let me call or text with ANY questions I had. She was very sweet and patient and helped me get things in order! Wonderful experience!