Purcell Family Dentistry
-
7505 W. Deer Valley Rd., Suite 140
Peoria, Arizona 85382 - (623) 376-6111
- Website
Hours
Chamber Rating
-
Wal Villela
Jan 22nd, 2024 -
Robert Martinez
Nov 8th, 2023 -
Madison Halberstadt
I had my first appointment with Dr. Purcell and my experience was great! I have anxiety when it comes to cleanings, and everyone from the technician who took my x-rays to Kathi who cleaned my teeth were so friendly and gentle. I highly recommend Dr. Purcells office.
Oct 21st, 2023 -
Dena Mozer
I cant say enough good things about this office. From Dr. Purcell and Dr. Gatti, to all the amazing office staff, everybody has been so unbelievably friendly. I HIGHLY recommend them!!
Oct 16th, 2023 -
John Padwick
UPDATED: See their response below --- still no sense of issue ownership or mention that I called them 2 days ahead to make sure everything was ok. #NoAccountabilty. I recently had an extremely disappointing experience with the office of Purcell Family Dentistry. I chose them based on their affiliation with my new insurance, Delta Dental. Two days ahead of my appointment, to avoid any possible inconveniences, I contacted the office explaining I hadnt received my insurance card yet but had written confirmation of coverage from the broker and asked the office what I should do. I spoke with Vicki, provided all necessary details, and even offered to share documentation for validation and/or defer the appointment. Vicki assured me that attending my appointment would be no issue. However, on the day of appointment, 15 minutes after my scheduled appointment, a different associate claimed I was not insured and then went onto explain their insurance verification process. When I reiterated my prior conversation with Vicki and offered to again present my documents, she seemed disinterested and continued to repeat their process for insurance verification, speaking over me at times. To my surprise, after inquiring, I discovered Vicki was seated right next to her and all the while, appeared to act oblivious of our conversation. After a prolonged wait of almost an hour, the same associate again insisted I wasn't covered, again refusing to reach out to the broker for clarification after my explaining to them for now, a third time. Their lobby prominently displays a sign (attached) about the financial penalties they impose for patient no-shows that they dont incidentally, tell you about over the phone. When I pointed out the irony of their oversight compared to their stringent expectations from patients, the response was not only dismissive but also met with a snicker. This experience was a stark contrast to the standards they seemingly expect from their patients. The lack of responsibility, dismissal of patient provided documentation, and complete absence of any form of apology left a sour taste. It raises questions: if this is the front office's approach, what might one expect from their medical care?
Oct 6th, 2023
About
Purcell Family Dentistry
We offer the highest level of dental services in Peoria, AZ. Whether you need to have an annual examination, fillings, dentures,implants, or you simply want to know how to live with a healthier smile, our team of professionals will happily be available.Our mission is to help patients live healthier lives. We provide a caring, nurturing environment where your comfort and health is of primary importance.Call Today for an Appointment!
Services
- Dental Implants
- Dental Crowns
- Dentures
- Dental Bridges
- Dental Fillings
Languages
- English
- Spanish
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- DISCOVER
- FINANCING
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for Purcell Family Dentistry?
A The phone number for Purcell Family Dentistry is: (623) 376-6111.
Q Where is Purcell Family Dentistry located?
A Purcell Family Dentistry is located at 7505 W. Deer Valley Rd., Suite 140, Peoria, Arizona 85382
Q What is the internet address for Purcell Family Dentistry?
A The website (URL) for Purcell Family Dentistry is: https://www.purcellfamilydentistryaz.com/
Q How big is Purcell Family Dentistry?
A Purcell Family Dentistry employs approximately 20+ people.
Q What days are Purcell Family Dentistry open?
A Purcell Family Dentistry is open:
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 1:00 PM
Saturday: Closed
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Q How is Purcell Family Dentistry rated?
A Purcell Family Dentistry has a 4.9 Star Rating from 130 reviewers.
Hours
Ratings and Reviews
Purcell Family Dentistry
Overall Rating
Overall Rating
( 130 Reviews )Wal Villela on Google
Robert Martinez on Google
Madison Halberstadt on Google
I had my first appointment with Dr. Purcell and my experience was great! I have anxiety when it comes to cleanings, and everyone from the technician who took my x-rays to Kathi who cleaned my teeth were so friendly and gentle. I highly recommend Dr. Purcells office.
Dena Mozer on Google
I cant say enough good things about this office. From Dr. Purcell and Dr. Gatti, to all the amazing office staff, everybody has been so unbelievably friendly. I HIGHLY recommend them!!
John Padwick on Google
UPDATED: See their response below --- still no sense of issue ownership or mention that I called them 2 days ahead to make sure everything was ok. #NoAccountabilty.
I recently had an extremely disappointing experience with the office of Purcell Family Dentistry. I chose them based on their affiliation with my new insurance, Delta Dental. Two days ahead of my appointment, to avoid any possible inconveniences, I contacted the office explaining I hadnt received my insurance card yet but had written confirmation of coverage from the broker and asked the office what I should do. I spoke with Vicki, provided all necessary details, and even offered to share documentation for validation and/or defer the appointment. Vicki assured me that attending my appointment would be no issue.
However, on the day of appointment, 15 minutes after my scheduled appointment, a different associate claimed I was not insured and then went onto explain their insurance verification process. When I reiterated my prior conversation with Vicki and offered to again present my documents, she seemed disinterested and continued to repeat their process for insurance verification, speaking over me at times. To my surprise, after inquiring, I discovered Vicki was seated right next to her and all the while, appeared to act oblivious of our conversation. After a prolonged wait of almost an hour, the same associate again insisted I wasn't covered, again refusing to reach out to the broker for clarification after my explaining to them for now, a third time.
Their lobby prominently displays a sign (attached) about the financial penalties they impose for patient no-shows that they dont incidentally, tell you about over the phone. When I pointed out the irony of their oversight compared to their stringent expectations from patients, the response was not only dismissive but also met with a snicker.
This experience was a stark contrast to the standards they seemingly expect from their patients. The lack of responsibility, dismissal of patient provided documentation, and complete absence of any form of apology left a sour taste. It raises questions: if this is the front office's approach, what might one expect from their medical care?
Overall Rating
Overall Rating
( 130 Reviews )Write a Review
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