Cookie Cutters Haircuts for Kids - Scottsdale

Eli is WONDERFUL! Friendly and fast! My son has only had his haircuts here.
Aug 19th, 2021

They made my kid bald when I ask for cuts on the side
Aug 18th, 2021

My wife took my son for a haircut after reading great reviews about this location. Haircut was ok and we were excited that it was a kid-centric place. Saw all the great reviews about Ely who happens to be the manager which I surprised that the manager was the staff member I was calling about in the end. However, once the haircut was done very poor job because the woman cutting his hair just left them standing there and did not take them to the register so my wife and son are just sitting there waiting. Ely the manager is filling up a balloon for another child so my 2 year old sees this and is wondering why he doesn't get a balloon as well? I know this may seem small but to a two-year-old it's not. Ely the manager was bothered and unprofessional in her demeanor and body language during this interaction at the fact she had to check out my wife since she did not provide the haircut. They were not busy so why didn't the woman who performed the haircut complete the transaction? I called and spoke with her just to give feedback as a manager myself and her response was that "she really didn't remember the interaction" and did not seem to care. I told her that was unfortunate due to it being our first time in and reading raving reviews about her and as the manager she should ensure the customer service of the business. She did not handle the call well and did not seem to care about the poor customer service towards my wife and son and I let her know I would be writing this review and mentioning her by name and that we would not be back to this location which is unfortunate because it is difficult to find a kid-friendly barber thus far in the area. Service: Haircut
Aug 11th, 2021

We had a good experience at this barbershop. It is kid friendly and put my son at ease from the moment he walked in. This will be his new barbershop from now on.
Aug 3rd, 2021

Aug 3rd, 2021