Blue Cross Blue Shield of Arizona

They have been so slow to respond to us. Have been working on a basic problem for over a month with no resolution. additionally the hold times are always 30 min plus.
Nov 10th, 2021

The worse health care insurance I have ever had. Absolutely everything is a fight to get covered. Have specialty medications? Good luck getting them to cover them. I had a prescription denied, my doctor submitting for prior authorization and included all supporting documentation, they denied it. I appealed, again providing supporting documentation meeting all criteria they listed on their denial letter, the appear was denied. I called to ask why and was told I did not meet their criteria. I pointed out that I provided the documentation showing I did meet all criteria, there was a moment of silence then I was put on hold. I was then told the person who reviewed the appeal did not see the documentation (wonder how many other appeals this has happened to) and re-reviewed the appeal stating I did meet the criteria but then added an additional criteria not originally listed on the denial letter and the appeal was still denied. While I could have easily provided documentation that I met the additional criteria, I let the person on the phone know I'd be contacting a lawyer since I documentation of the criteria that was outlined by them was met and continually adding more criteria would breach that documentation. I was again put on hold, but this time when they came back the appeal decision had magically be reversed. In the end I did get my medication, but this process took 3 months, meaning I was without my medication for 3 months, medication that is vital to my treatment plan. In addition, had I not personally fought for those 3 months to get my medication, the carelessness of their employees would have meant I never got it. All they care about is their bottom line (like most insurance companies) and not the health and well being of their customers.
Oct 27th, 2021

Oct 14th, 2021

Hard to navigate their website.
Oct 13th, 2021

Work insurance is ok coverage could be better but thankful to have coverage nevertheless
Sep 27th, 2021