EarthSmarte Water of Phoenix

This company will do backflips and promise the world to obtain your money, however once you need service on their mediocre products, good luck. I have left 3 message for them regarding a malfunction and a system leak and they refuse to call me back. Buyer beware, I would look anywhere else but here.
Jun 25th, 2020

Mar 29th, 2020

We wanted to replace our salt water system and a neighbor recommended Michelle of EarthSmarte. We contacted her and were so impressed by her knowledge and professionalism we set an appointment right away. She came out, tested our water and explained the EarthSmarte process (no salt, no filters!) and the 15 year warranty. Within a day or so, 2 gentlemen showed up on time to install our new water purification system. Very happy with our drinkable and non-dairy water!
Feb 9th, 2020

I thought I did my research, bit what I should've looked into more was there track record in regards to warranty and response times for them to come back and fix their product. At first I was comfortable with the purchase. But after the first time I saw it leaking, I began to wonder about the quality of the product. I've owned this product for about 3 years now and it has leaked 3 - 4 times. He has always come out to fix the issue within a week or so after I call it in. This last time it has been over 4 weeks! This is terrible customer service. Had I known that this is how they value their customers, I would have never picked this company. When deciding who to go with. Beside the price and technology, check the reviews in regards to warranty and support. I do not recommend this company at all.
Jan 29th, 2022

Over the past 3 years, we have bought two of the water treatment systems for our houses in Gold Canyon, AZ. The sales side of the business is Johnny-on-the-spot, but quite frankly, the service side leaves much to be desired. The first system developed a fitting leak, and it took multiple calls to get a service technician to arrive and repair. The first call, we were chastised for "letting the system run dry and we ruined the descaler". No, we didn't and no, the descaler was just fine. Twice, the service rep didn't show up on the day/time he said he would (We waited each whole day for him to show.) He finally did show up on the third scheduled time. Our second system, now two years old has developed a leak at the junction of the main filter unit and the control head. Repeated calls to the phone number indicated on their website has not resulted in even a single call-back. We are still waiting, and yes, the leak is still dripping........ We like the water, like the product, and are not pleased with the service.
Nov 19th, 2019