The Westin Kierland Villas, Scottsdale

Tilli Horsley _{on Google}

Mar 8th, 2024

Our check-in was totally disappointing! We arrived at 4:30 pm, only to be told by a twenty-something, we were late checking in. Our flight had just arrived, an hour ago. We were hoping our reservation, would provide a nice, golf course view, but were told, those are booked months in advance! Our view overlooked the kiddie pool. We did finally find good customer service in the pub/restaurant, our waitress, Tiffany, was totally professional! She was appalled, after hearing about our encounter at the reservation desk.
Rooms: Beautifully designed, with comfortable furniture, and convenient location!
But the mattress needs replaced, pronto!

Russ Sagmoen _{on Google}

Apr 3rd, 2024

Do not buy a Westin time share from these people. They are deceptive and misleading. They will tell you that Westin Points works at all the Marriotts, but you cannot even log in to the Marriot site. Super confusing and nobody seems to know what is going on now with this combined Westin, Marriott Sheraton program when you call and try to figure out how to use it. They sell you on the fact that you can go to all these different Marriott locations but it's a complete scam and they really push you towards the Westin properties with Westin flex points. The scam is you have to convert the points to Marriott points and they're hardly worth anything so you're not going to actually do it. Complete waste of $. We have family in Park City, UT that is why we bought this so we could use the timeshare, but they only have Marriots there so this is now useless to us. Of course they talked it up oh you can go to Park City and all these other places. They also seem to give preference to the people booking rooms that are paying not using timeshare points. We have been staying here for years and just always paid for the room. We thought maybe a timeshare would be a good idea since we were staying here yearly, but they make it so difficult to use. Last year for the first time we had to cut our vacation short because when we called to try and book our timeshare they didn't have any rooms for the days we always go, but then when I check on the Marriott website I can rent them as if I was booking a hotel. I kind of feel like you're dealing with a bunch of slick slime bags like Glengarry Glen Ross.

Mcking Food Guide _{on Google}

Mar 9th, 2024

Nestled at 15620 N Clubgate Dr in Scottsdale, The Westin Kierland Villas stands as a beacon of luxury and relaxation in the heart of Arizona. Here's why it's hailed as a haven for travelers seeking the ultimate in comfort and hospitality:
1. Elegant Accommodations:
The Westin Kierland Villas offers elegantly appointed accommodations designed to provide the utmost comfort and serenity. Each villa exudes a sense of luxury and sophistication, featuring modern amenities, plush furnishings, and breathtaking views of the surrounding desert landscape.
2. World-Class Amenities:
From sparkling swimming pools and rejuvenating spa services to championship golf courses and gourmet dining options, The Westin Kierland Villas boasts a wealth of amenities to enhance your stay. Whether you're seeking relaxation or adventure, there's something for everyone to enjoy.
3. Exceptional Dining Experiences:
Indulge your palate with the culinary delights served at the resort's acclaimed restaurants and bars. From innovative cuisine crafted with locally sourced ingredients to handcrafted cocktails and fine wines, each dining experience is a journey for the senses.
4. Unparalleled Service:
The Westin Kierland Villas prides itself on providing personalized service that exceeds expectations. From the moment you arrive, the attentive staff goes above and beyond to ensure your every need is met, ensuring a seamless and memorable stay from start to finish.
5. Idyllic Location:
Situated amidst the picturesque Sonoran Desert, The Westin Kierland Villas offers a tranquil escape from the hustle and bustle of everyday life. Yet, it's conveniently located near Scottsdale's top attractions, shopping districts, and cultural landmarks, allowing guests to explore the best of the area with ease.
6. Family-Friendly Environment:
With a host of activities and amenities tailored to families, The Westin Kierland Villas is the perfect destination for unforgettable family vacations. From supervised children's programs to family-friendly dining options, there's no shortage of fun and excitement for guests of all ages.
Whether you're seeking a romantic getaway, a family vacation, or a rejuvenating retreat, The Westin Kierland Villas offers an unparalleled experience that leaves a lasting impression. With its luxurious accommodations, world-class amenities, and impeccable service, it's no wonder why guests return time and time again to this oasis in the desert. Without a doubt, it deserves a glowing 5-star rating for its commitment to excellence in hospitality and guest satisfaction.

SaW _{on Google}

Mar 8th, 2024

Last October, I redeemed my Marriott Vacation Club points for one night stay at this villa. There are a lot of shopping, dining and entertainment around the villa, very convenient location. However, the Operations and Management has a lot to improve. One the day of our checkout, we came back to our room from breakfast to find 5-6 guys in our room installing new TVs. We did not receive any notice of such event, not to mention this was a total invasion of our privacy. We also did not understand why they would not wait until we checked out of the room. There were other guests who got woken up from this TV installation.
I don't want to speculate how the villa managed to screw up the TV installation with guests still in the rooms.
After my complaint, I was told that my vacation club points would be credited back to compensate for the inconvenience. However, after four months and several phone call and messages, I have not received any callback nor the credit. Again, I am very disappointed at the management operations at this vacation villa, and the Westin/Marriott Vacation Club brand.