MAC Mechanical Company

A+ group!!! Very professional and ready to help!! Would highly recommend
Aug 9th, 2022

Jan 10th, 2021

Requested an estimate for what would be two full AC systems in a large, historic home. Estimator (who is also part owner) showed up almost two hours late, announced he was just back to work after having COVID (after refusing to shake hands), and proceeded to engage in a vigorous up-sell from what I requested, telling me that it would be a major construction project, potentially including digging out my crawlspace and dropping the ceilings down upstairs to accommodate both upstairs and downstairs units. Told me that installing what I wanted (ductless minisplit systems) would make it where I would never get on the historic register in my neighborhood, which I had never said I was trying to accomplish. Kept using the phrase "I'm just trying to educate you," as he condescendingly described how he would have to run drain and copper lines around the front and sides of my house. If he had actually known zoning requirements as well as he stated he did, he would have known that he could not put anything on the front and sides of the house and would have to run everything through the attic. After this lovely walkthrough, he said he would be in touch with an estimate of what I wanted vs. a ballpark of a traditional system as he was recommending. After he walked out, I never heard from him. No call back. No estimate. Until I complained. Then I get a call saying he wasn't going to give an estimate because "I was unhappy." I guess it was my fault he never completed and gave me the estimate. Oh, and they told me that they got an award from the historical preservation society in my neighborhood for a project they did in a neighboring city. LOL. Basically, a lie when coupled with the lack of zoning regulations. Would not recommend. Did not hire. Think I dodged a bullet. Luckily, I got with a competitor that knows the zoning regulations, recommended a high efficiency combo system (a compromise I was willing to accept), and better price overall without digging out crawlspaces and dropping my 12 foot ceilings upstairs. Go somewhere else if you want professional and timely service.
Jun 21st, 2022