Red Dot Storage

The place really socks cause I rented the storage and then I could not get into Facility to be able to put my stuff into the storage unit. Because the driveway was too narrow for me to get through with my Truck in trailer so I still had to go else where with no refund
Sep 3rd, 2023

Says move in today but gate code isnt active for 24hrs after reservation per their customer service line. Was given temp gate code for one week. Huge sign that says 24/7 above the gate. Could not get any one to answer the phone on the customer service line for 45 mins while I was locked out of the gate at 7pm because the temp code no longer worked all the same day as I made the reservation.Had to go back and unload the uhaul I had rented to move and return it. Finally got someone to answer the next day around 10am. Was informed it is not 24/7 gate access because they are making changes and apparently one of the changes isnt to post a sign with the new hours anywhere at the facility. Decided to cancel the entire transaction. The gate code also did not work after 24hrs from activation either. Had to get another uhaul to get the stuff out of the unit and into another unit. So in total a $53 unit cost me about $300 after all the uhaul fees and gas. Dont recommend.
Jun 3rd, 2023

Mar 11th, 2023

One reason I chose this storage facility is that there is a huge billboard on a major highway that says "24/7 Access". This is a blatant lie. They are only open until 7PM. Nobody works at the facility; it's all automated yet the electronic gate will not open after 7, while it's still light for much of the year. They are only open for 2 hours after most people get off work, which means we have to schedule moves around their crazy hours. I brought this false advertising issue up to them when I was locked out of my unit (so I was on the phone with them anyway) and the customer service rep said "We are trying to get that sign changed. It was the previous owners who did that." I have had this unit for a year and a half. They know that people are mad about their false advertising, they are not planning on changing the sign and they have actually trained their customer service reps to lie about this. My unit was broken into and the insurance I was required to purchase only reimbursed me half of the replacement cost of the stolen items, not to mention the sentimental value of those items. I bought a lock from a machine at the storage unit after my previous lock was removed by thieves. This lock cost $12 and I am now having to hire a locksmith to grind it off. I called Red Dot before calling the locksmith and they said I would have to wait until the next day to have it cut off because the supervisor cannot be bothered with me until then. Plus I would have been charged to remove a lock that I bought from them. I would rather pay $60 to a locksmith who is making an honest living than give another cent to Red Dot. As if moving weren't stressful enough without all of this scamming and lack of respect for customers. And to the Red Dot employee who will be responding to this review with faux concern in a manipulative PR move: F*** you too.
Feb 28th, 2023

Oct 9th, 2022