Berkeley Cycle Works

I was in need of a blue bike for a 5-year for Xmas.   Berkeley Cycle Works knocked it out of the park helping me make it happen. I came in not knowing much about bikes or bike sizing for 5-year-olds.  I walked out 45-minutes later as an expert.  The staff here is very patient and knowledgeable.  Though they didn't have the proper bike in the blue color in stock, they were able to order it directly from the manufacturer.  I picked it up the following week and it was ready to go as a gift.  All I did was add a bow!
Dec 25th, 2022

Mike was so helpful, honest, and overall friendly. Reasonable prices
Nov 21st, 2022

I recently had a bike with numerous problems that needed almost a complete replacement of every part of the drive chain (except the crank itself). While most bike shops would have tried to up-sell me on a new bike and laugh at the old one, they actually listened and did a fantastic job of repairing what was needed. They were reasonable, but not cheap, in their estimation and ultimate cost of repair - no lowball estimates here. The owner Mike is an honest, no-nonsense type of guy, who won't lie to you if he doesn't think something is worth fixing. The younger guy, Eli, is great. He also did the repairs and spent way more time doing it (in other words, extra value from my point of view), than I expected. I was very satisfied with his work! I recommend them,
Sep 10th, 2022

Top quality bike mechanic and shop!
Sep 2nd, 2022

I really like Giant Bikes but would never ever purchase anything from this poor excuse for a bike shop. Owner is very rude, bigoted and generally not a nice person. Why people like this are in this industry is beyond logic. There are plenty of bike shops in TBA and in Berkeley specifically. Do yourself a favor and skip this place and instead shop somewhere else. This place has provided me with the most horrible experience I have ever had at any bicycle shop anywhere. I have been to this shop 3 times. First time I was there 5 minutes and made a $25 purchase yet treated poorly. I went back two more times with intent of buying things and did not because I was treated so poorly. All three times I left wondering why I even would bother but I do like Giant Bikes. This last time, number 4, was a simple phone call where the same owner, Mike, basically accused me of not knowing anything about bikes even though I have managed two bike shops and was a mechanic at two others having an excellent track record. I wish people like Mike would stay away from the Bicycle industry as such people do a huge disservice to people seeking a reputable bike shop for either service or sales. This is the most pathetic excuse for a bike shop that I have ever personally experienced.
May 23rd, 2022