Central Coast Getaways at Lake Nacimiento in Paso Ro

Diane was great and helpful
Apr 24th, 2021

Feb 9th, 2019

Mar 24th, 2018

Spent last week there with family and friends,fantastic getaway on lake nacimiento,
Nov 22nd, 2017

Diane has a great array of properties available but terrible customer service skills. We rented from her two years in a row and after our last experience will not use her again. Oak Shores has tons of surprise fees that get added on top of your overpriced nightly fee for the home you book. This year, our house was in dire need of repairs and falsely advertised that there was a swamp cooler to cool the entire house. The house is two stories so you can obviously tell upon entry that isn’t possible (it was over 100 degrees some days we were there, you can imagine how uncomfortable it was). We had issues with the water heater and one of the two toilets was broken. The beds were so old, bouncy and uncomfortable you could actually hear the creaks from the upstairs bedroom in the room below it. After we left, I reached out to Diane by phone and email to voice my concerns and try to resolve the situation. As repeat renters you’d think she’d want to at least apologize for our experience, but on the phone she told me she was too busy to talk and has not responded to my email (it has been over two weeks). It’s a shame because we are buying a house at the lake and will not use her to assist with renting after our experience. Avoid her at all costs and be careful using Airbnb and Vrbo because she does list some of her properties there.
May 15th, 2020