ADT Security Services, LLC.

The customer service is sickening and this company lacks integrity. They are the actual thieves they claim youll be protected from- which is a really nasty hypocrisy. I called several times to cancel my service- it is only possible through phone and by business hours and the wait was an hour to talk to anybody every single time. When I finally got in touch with a human being, it was very vague. The guy denied there was cancellation fees and told me my final bill would be sent within 4-6 weeks by mail only. He also could not give me my confirmation of cancellation and said an email would be sent within 24-48 hours. I still have not received it, and upon checking my bank account this morning, found that they took $157 from me. I asked the rep if I needed to return the equipment, and all he said was no. Additionally, I am still going to be charged for another month of service since they say it takes 30 days to cancel from the time of notification, essentially another pay period. This is a disgusting, gross, and overall unscrupulous business practice. DONT EVER SIGN UP WITH THESE CROOKS. I am contacting my bank, and will be filing with small claims. I received NO notice of what that additional and instant charge was for, so in my mind, it is fraudulent. I was misinformed by their phone agent, and overall taken advantage of
Jul 1st, 2023

Not worth it and the tech is so far behind many others that work seamlessly with Alexa or Google.
Mar 29th, 2023

ADT was installed by the previous owner.  I mentioned this to my insurance agent and he said i would get a discounted rate if I had a security system.  I renewed the ADT contract and the discount to my insurance is insignificant.  I  tested the system once and decided it was more trouble than it was worth so never used it after that.So I was stuck with a 2 year contract that costs about $60 monthly...live and learn...Now, a month before it will automatically renew, I'm trying to cancel before it renews and cannot get a hold of anyone.  I've called 4 times over the last week and placed on hold for a total of 86 minutes with no one picking up!Needless to say, as every review states, this is terrible customer service.  Can't wait for the contract to run out and be done with these cheats!!!
Jan 19th, 2023

Been on hold for more than an hour. Switched to multiple customer service providers without resolution. Customer for more than 7 years. Ready to cancel and change providers at this point
Sep 15th, 2022

May 10th, 2022