Jaguar

READ DETAILS OF FINE PRINT. THEY SNEAK IN CHARGES THAT WERE NEVER DISCUSSED. Signature move of theirs apparently. Very unethical. Just be careful!!! My reply to the response from owner - there is no documentation of business bc luckily I caught the random charges they added in when I was signing off the paperwork and thank goodness was still able to walk away. There is another if not more than one review here that also had a similar story. Best to practice business with a good heart as the truth always comes out. Good luck.
Apr 29th, 2022

Mar 17th, 2022

As of this writing JLR service is slammed taking over some of the customers from Miramar, but anyways Marty did a great job /w communication - left VMs and Brandon left TXT messages, also the foreman Lance - great work team - so glad to be back in my car, just had a SIM card tray swap, and to address some noises which were actually part of the brake hold during Auto/Start-stop; so no problems with that Glad to be back in my car, acceleration and comfort is just miles apart from the rest
Mar 7th, 2022

Tough to do this after so many great experiences here over the years, but good or bad, this needs to get called out. This is a VERY condensed version of what happened over the course of a few months. Our car went in for regular service back in October and I asked for the wheels to be balanced. Once we had the car back there was a noticeable vibration on the freeway we didn't have before. They gladly took the car back in and after a couple of days we had it back with no change. We were told they took it for a drive and didn't notice anything. With the car home I went to inspect the wheels and found all lug nuts to be grossly overtightened. The wheel locks were so tight that the key broke when trying to remove them. I contacted service and also ordered a new key. The new key shipped to their old address so it was delayed a week. With the new key in hand I tried again to remove the locks with three of the four coming off. The fourth broke the new key. Service took the car again when I stopped by and admitted they could not get the lock off. At this point I was told the tech that worked on the car was no longer employed there. We made another appointment and finally the stuck lock lug was removed. I then took the car to a third party tire store that is family owned and that I have used for years. They discovered the wheel balancing to be completely off. We had the car back to normal after correct wheel balancing was done. In closing, the worst part of all this was constant delays and excuses. When you make a mistake, and in this case they did, own it and move on. Fix the problem and make the customer happy. I was questioned at the beginning about the tires being poor quality and other excuses. Bottom line is we drive the car every day and know it well. When a professional that knew what they were doing finally balanced the tires correctly, the problem was solved. That should have happened at the dealer within the first return visit. To be clear they did finally admit a problem and were able to get the locking lug off, but they caused it in the first place. That is not a win in my book. They have offered to refund my money for the original balancing that was incorrect. Hopefully some change comes from this experience. Listen to your customers when they tell you something about the car that they regularly drive. Excuses are not professional and only add to the frustration. We have owned three Jaguars over the years and look for professional, respectful service and in this instance that was not the case.
Feb 19th, 2022

I was shopping for a new vehicle and found it at Hoehn Jaguar. I filled the information online and Jeff called me right away. We discussed what I needed to do. Jeff completed the inspection of the used car on my behalf and explained everything clearly. We completed the transaction over the phone and email. Jeff also took good care to ship my 2018 Range Rover Sport ! I received the car as Jeff explained, car was in almost NEW condition. Really happy for the service provided by Jeff. Thanks Jeff and team!
Feb 11th, 2022