Critter Care Grooming

This place is mom and pop fabulous! More affordable than the big chains, better service, and thee friendliest you can find. They did a super duper awesome job with my dog who was really shedding a lot. My dog was treated so good there, her first grooming experience and I could tell she was enjoying it immensely. I thoroughly recommend you set an appointment and take your pet there, you will be so happy and so will your pet!
May 19th, 2022

May 31st, 2021

Horrible experience... baffled that a groomer would scream at the top of her lungs. My nervous 10 month old basset hound puppy had never been there before, I took him to another groomer a few days later and had an amazing experience. Please take a few minutes with new puppies so they can smell you and get the sense you're not going to hurt them instead of immediately just putting them in the tub because you're in a hurry.
Apr 3rd, 2021

Feb 9th, 2021

Ive brought my Malitpoos in a few times to this establishment. Four of the six times Ive brought them in? My appointments were canceled. One of these appointments were canceled, and I was told to call them later because they were fully booked and had no time. I understand that sometimes personal things happen, and thats fine to take time for yourself? So, I called back until I was able to make another appointment. I was patient, understanding, and kind. Again, something came up and she had to reschedule. It was for something personal. I was okay with that. I was kind, patient, and empathetic. I even tip, encourage, and thank the company every time I pick my Maltipoos up. I had a scheduled appointment for June 10th, that I had scheduled out a month in advance. I was called by the owner, on the 10th, and was told that she had a really big dog that would take up all of her time. She wanted to schedule me for the 25th of June. Keep in mind the date we were scheduled out for? There were two heat waves. Again, I was kind, understanding, and patient. I was able to get my Maltipoos in at Waggs! Yes! Today, I called and left a message. I let the owner know that they were served at another location. Also, that I knew she would for sure find someone to fill the spot! I let her know I would continue my business with her as she did good work. About half an hour ago I got a call back. Owner: Youre appointment was today!!! She had a very nasty, mean tone, and attitude. I said, Today? Im so sorry? I was sure it was tomorrow? Owner: without even pausing.No, it was today! It was today! Me: Im sorry. Owner: still mean and nasty to the core, Yah, Thank you!! CLICK!! Like she was boiling hot mad? For real? They lost a very kind hearted client today. I hope she has a better day, and treats her future customers with more dignity, and professionalism. I may have made a mistake thinking it was tomorrow? But, I never received a call letting me know I was late at 9am this morning? As this town is two miles long. I would have been there in no time at all. I called and left this message at 2pm this afternoon? Im very disappointed. Very. After all the times she canceled on me directly? I will still continue to be a kindhearted human being. Because that is my nature. I dont like bullies. Better to know now.
Aug 16th, 2021