BRYNESS DESIGN

Filipino guy is cool and has great customer service the other one that's always there next to him not so much . Seems like he's being forced to work there no customer service skills at all . Can start by saying hello to the customers or anything at all would help when he has a customer in front of him just saying
Mar 9th, 2023

Second time this year 2023. Last year during Christmas 2022... No consideration to Us.,at least leave a note to let us know .
Feb 9th, 2023

Too long line every time
Oct 10th, 2022

Jun 9th, 2022

Honestly, I wish zero stars was an option. I do not know where to begin my review. This location lacks the professionalism of functioning like a true postal carrier. First, any time I have an item shipped to me via this USPS location, my anxiety flares due to their disregard of properly delivering mail. Every package, I have ordered is either late for some made up reason, such as their latest and greatest, "The delivery is delayed due to an animal interference". I knew immediately this was a lie because when I spoke to the representative they argued I may have had a pet that got in the way of me receiving my item and in all actuality I don't have one. What invisible animal did they see that made them drive in the other direction with my mail. Second, in a previous issue with them mishandling mail in Dec 2022, they argued my package was missing because the carrier marked it as delivered, when in all actuality he did not even bother to deliver it at all, the next day there was an update in status which stated, "available for pickup at the Fontana location" I went in to pick it up and they argued they couldn't find it. Moreover, the postal clerk who found and delivered it said the carrier who delivered the previous day was lazy and stashed it in the truck so it took a while to locate it. Third, in a recent incident with them, I had another item which was also marked as delivered and also changed to pickup at the Fontana location which they could not locate so their best guess was to tell me it may be in route via the truck that day. Finally, I don't feel safe with this post office handling my mail because I am also constantly receiving my neighbors mail such as bills, credit cards, and other sensitive documents. I have also had individual neighbors bring my mail to me saying it was placed in the wrong box, and one item that was never recovered because it was delivered to the wrong address. To conclude, this post office is unsafe for handling your mail and needs to improve their standards of operation.
Feb 8th, 2023