Universal Tire & Wheel

Terrible service, I came for a wheel alignment, and they made it even worse. The car pulls to the right. When I asked them to fix it, they started yelling and told me to go to hell.
Dec 31st, 2023

very friendly staff and quick service
Oct 3rd, 2023

Sep 4th, 2023

It's an okay place for balancing and rotation, but the front desk refused to give me a receipt with work description done on the wheels.
Aug 31st, 2023

WORST EXPERIENCE EVER!! DISRESPECTFUL AND UNPROFESSIONAL PEOPLE. I was there yesterday (sunday) and got an estimate for wheel replacement and ordered two new tires. I arrivived today at noon and the asiatic guy who works in the smog check next door treat me so rude and started giving me advice (that I never requested) about what to do with my locked wheels, he was so rude and had no idea about the deal I got from the owner (who didn't attend today), so I decided to ignore him. First I was told that the tires I ordered were ready, then the bearded man told me that there were picking up from the warehouse in union city, so I proposed to come back later and he told me that It won't take too long and they would replace rear wheels in the meantime so I decided to wait. After 45 minutes, when I asked how long it would take, he started yelling me and being so rude telling me that he was being very nice giving me a "good price" hahaha... and picking up my tires from the warehouse, and the most ridiculous comment was telling me that I should be glad cause that work usually takes 3 hours, in which planet takes 3 hours changing 4 wheels?? If you are an incompetent person, get another job. Of course, I didn't allow him to yell at me after he made me waste my time for something that I ordered the previous day. Then I decided to take my money to somewhere else, I don't want to make business with rude people who have no idea about customer service. Except for the tall blonde guy that works there, he was really nice to me. No way me or anyone I know will come back to this place.
Nov 30th, 2023