Robert L. Starr, D.D.S.

If you care about customer service whatsoever, this is not your dental office! Without notice, they began charging an additional PPE fee (in the name of Covid) for regular checkups, which was not covered by insurance. When I inquired with the dental office about the fee, I was told that they were being forced by the insurance companies to charge this fee and they had no option (which made no sense). I subsequently called my insurance company to inquire about the fee. They clearly explained that it was a fee from the dental office and the insurance company had nothing to do with it, nor was the dental office required to charge the fee. When I called the dentist office back to explain what I was told, they continued to claim they had no option and the fee would stand. When asked if they'd be willing to do a one-time waver of the fee, since I was not made aware of it prior to (or during) my checkup, they quite condescendingly said they would not. Based on my experience I decided to appeal the fee with my insurance company. I was told that the appeal process could take 60 days. After submitting my appeal letter, I contacted the dental office to inform them of the appeal and ask that they place my account on hold until the appeal process was finalized (so that they would not continue to send me delinquent letters and threaten to send the small balance to collections). They agreed they would do so. Approximately one month later I received another, even more threatening, delinquency letter threatening collection actions. I called the dentist office regarding the letter and they stated that they had contacted my insurance company and my appeal had been denied, therefore, I owed the outstanding balance. I immediately called my insurance company and was told that my appeal was still pending and that it had not been denied. I'm not sure who the dental office called, or if they even did, but their claim that my appeal was denied was completely false. The voicemail the dental office left was again condescending and rude. Again, stay away if you want good and honest customer service! Not a good experience AT ALL.
Sep 3rd, 2021

Jun 15th, 2020

Nov 6th, 2019

We came to Dr Starr at the recommendation of Diciccio Orthodontics where my son's are receiving orthodontic treatment. We were in need of a good, tried and proven dentist after learning our current dentist wasn't diagnosing cavities. See my full review of Bullard Dental Plaza. We needed a dentist that wouldn't let us down! Dr. Starr is extremely thorough. From xray to hands on looking, he checked out every surface of my son's teeth and mouth. Both my son and I felt Dr Starr had my son's best interest in mind when treatment was recommended for 3 cavities and possible extraction. While I didn't have the treatment done with Dr Starr, it was only because he didn't offer sedation. We went to Golden Hills Dental for sedation treatment. After treatment at Golden Hills we were referred to an Oral Surgeon for extraction. We decided to go to one recommended by Dr. Starr. Dr Starr, the Oral Surgeon and Dr Diciccio all work in the same building and the team approach is second to none! They call each other to discuss the case as a team of 3 and it's just amazing. After our appt with the Oral Surgeon, Dr Starr requested we come in for an appt. He discussed with us what the Oral Surgeon was planning and wanted to be sure we were 100% understanding what was to be done. My son will have his 12 year molar extracted tomorrow & Dr Starr didn't want us to make any rash decisions because once it's gone, it's gone. I appreciated him taking the time to talk to "his" patient. Once you're his patient he feels it's his responsibility to care for you and make sure you're receiving the right care for you. I appreciated that he's taken us under his wing to be sure my son is getting everything he needs and deserves. Dr Starr is clear in his communication. I've learned my son tends to get stuck in his head & doesn't process clearly nor quickly what's being said when stressed. He stopped listening after diagnosis of 3 cavities and possible extraction. Dr Starr took time to explain over again what they were planning, why and showed him on the xray what he saw. Dr Starr pointed out all the areas that were decayed with a magnifying tool, which my son was Totally amazed at the detail on screen! He is a tech lover so it played right into his way of thinking. We will continue to go to Dr Starr. The office is clean, staff is amazingly efficient and kind and we really like Dr Starr as a person and as our dentist. Plus, he's in our insurance network, works with our ortho dr & is here in Fresno should we need him in a hurry.
Jul 3rd, 2018