Gentle Dental Hayward

Y Wang _{on Google}

Apr 25th, 2022

If you are looking for orthodontal service, don't go there! The orthodontists are only available a few half days a month, it is hard to make an appointment and they frequently change schedule with last minute notice. I took two trips from Fremont but still not able to see the doctor. The first trip they said the doctor rescheduled, seconde trip there I was told that the doctor already left becuase I'm 6 minutes late. Wow.

Emely Zarco _{on Google}

Apr 2nd, 2022

Took my son to his appointment here and the doctor was extremely nice. The office staff was extremely helpful and I would definitely recommend them to my friends.

Angelica Esquivel _{on Google}

Oct 20th, 2021

Trying to contact emergency dental for my son and they keep hanging up no one is answering

Mary Kendall _{on Google}

Apr 7th, 2022

Dr. Watanabe is really great. He listens and is gentle with his exams. I found his office late last year after not seeing my other dentist since the pandemic hit. I noticed a filling had fallen out and I was desperate for a cleaning. The office was able to get me in the next morning. My filling need to be crowned, and I needed a deep cleaning. The cost of all of that was cheaper than my last dentist, and he did half my deep cleaning and my crown that day! I would have paid almost double and had to come back at the old place. A week later I went in for the perm crown and the other half of my cleaning. Dr. Watanabe talked me through everything. Checked my pain and comfort levels throughout. His assistant was sweet and well tuned in to what he and I needed. He also suggested I come back in to get fitted for partials, so I would be able to eat more comfortably.
Over this last weekend, I woke with a toothache. It was a tooth that he had previously warned I may have a problem with as I had a deep pocket and some bone loss. (Bone loss has plagued me) Turns out that it was infected and needed to be extracted. Due to my continued bone loss and not having a lower partial (I had put it off) my tooth had begun to drop. I could feel it had dropped and the x-ray was very clear it had. Anyway, he was able to extract the tooth and do a bone graft this morning. The graft will help my partial fit better when I go back in 3 weeks for my check up, and he fits me for the needed partials (upper and lower).
I am so thankful Dr. Watanabe is in my network for Delta Dental. Not only is he and his assistant great, they are affordable. I finally feel like I have a dentist who listens, cares that I get the service I need, and not push to sell more. My last dentist pushed implants, didn't want to discuss partials. I cannot afford implants. He also has the front desk check with my insurance before any work is done, and gets me a price quote of my copay.
I could not be more happy with my new dentist.

Alexander Yang _{on Google}

Dec 13th, 2021

The idea of wisdom-teeth extraction can be an anxiety inducing on its own without any other stressors, but Gentle Dental Hayward is where you should go to ensure that your experience is one straight from hell. I'm scarred, and after nearly 4 hours of waiting in their office, they didn't even touch my teeth. This place is a complete scam, all they're after is your insurance money and co-pay. The do not have the personnel or equipment to adequately care for patients. After sending in my X-Rays from my usual (fantastic) dentist, multiple phone consultations and confirmations where they would be able to do a specialized scan of my teeth, the swindlers here gave me a regular x-ray, which I had already emailed them from the previous consultation, and then charged me for it. I had been told to fast and not drink water the previous night, in preparation for the 10 a.m. scan and extraction. They had me waiting for nearly 4 hours in their train-wreck of a reception (almost every patient left it visibly upset, cussing and yelling) to tell me that they did not have the equipment to perform specialized X-Ray or extraction in the first place. They referred me to someone else in San Francisco to perform the surgery I has starved all night and day for nothing.
The receptionists were absolutely bonkers and extremely inefficient. Most of the people were turned back after being told that their cases were too "complicated", and that they would be referred elsewhere. One guy got charged the wrong bill and he hadn't even received service yet he had been sitting in the reception, completely ignored, and the receptionist had mistakenly tacked his name onto someone else's bill.
In hindsight, I suppose it's a blessing I wouldn't want these fraudsters anywhere near me when wide-awake, let alone in charge of my pearly whites as I lay sedated. Run. Hide. Save yourselves.