Flame Broiler

I have never had flame broiler before, so I decided I would give it a try today. I am at work, so I googled the nearest location and clicked order to pick up, and headed down to get it because I received a text saying it was ready. When I got there, I was in a hurry and normally, I always have masks in my purse but because I was rushing, I forgot one in my car. I went inside and saw the online order on the counter and picked up the receipt to see if it was mine. The employee working ripped it from my hands and said that's not yours!! I said my name and that I did an online order. He said he didn't have any by that name and he could not help me until I put on a mask (4 times), even though I could see my order ready to go in front of me and could have just walked out with it.. This would have still been fine, I don't mind running to my car to grab one. When I got back, he then continued to question me and act as if I didn't place an order. He kept asking was it with postmates???? (4 times) And me, thinking postmates is a delivery service? and I was picking up, said no, I placed it online with your website and he continued to question me, saying there are no online orders. He asked my last name, I said it, but because only my initial was on the receipt he continued to act like he didn't have the order..... I seriously wanted to walk out the moment he yelled at me to put a mask on multiple times when I would have done so with one swift ask. I do not want to come back honestly, this experience left me feeling shakey, and I am not even sure why because it could have been handled kindly.
Mar 20th, 2022

They refused to serve me today due to me not having a mask. I was getting food to go quickly. Lack of common sense costs real dollars.
Jan 30th, 2022

Great service but their new salad is a rip off. All greens and 7 small pieces of chicken. Not at all worth it.
Nov 29th, 2021

The food is amazing
Nov 18th, 2021

Employees and staff there always so nice and welcoming upon entering the doors of this addicting establishment of good eats. Generous with their portions food always fresh and service with a smile
Aug 14th, 2021