State Farm: Charlene Hatakeyama

Juan Olivares _{on Google}

Jan 9th, 2016

Walked in to get a quote. There was only one person there, and he looked like he had just gotten out of bed. The hairs on the back of his head were standing taller than he was. He started the quote and when I told him I was married he said, putting that i was married was optional since it would require to put my wife on the policy which would increase my premium. I told him that didn't sound like the right thing, and he proceeded to say that he would do the quote with saying I was single with kids, which would give me a cheaper premium. I told him to put my wife, which doesn't seem like I should be forcing an insurance agent to do the right thing. After everything was said and done the agent told me that they were going to be changing brokers and that he couldn't sell me the policy, and I could go to Mike Kim down the street to get the policy. He kept saying that if I did got to Kim, not to tell him about how he was trying to manipulate the application. I know this guy is just here for the transition of brokers at this office, but he lost state Farm a customer. This guy shouldn't have an agents license seeing he doesn't do the right thing for the customers or the State Farm name. I am never going back to any of these offices, nor would I recommend them to anyone.