All Star Showhouse

Experienced truthful, ethical, Service: Plumbing pipe repair
Mar 12th, 2023

Martin & Melissa and STELLAR!! 5 stars should be 100. It starts off 9 pm New Years night, a sewage backup on a house that just closed escrow. Nothing to fear, I have a home warranty. Its an emergency, they say. No call back from them and after 4 calls from me 16 hours later and no response I call 1 company who is open 24/7 according the their webpage. They arent working that day. Next call, All Star Plumbing. Melissa answers the phone ever so kindly, like an old friend. She nicely explains that she doesnt deal with home warranty companies but will send me the receipt and I can ask for reimbursement. Also, they can come within 2 - 3 hours. Im so upset about the 16 hours before I cant recall if I thanked her. Well, exactly 1 hour and 3 minutes later I get a call, Martin from All Star Plumbing calling to say he is on his way and will be there shortly. Within 5 minutes he is knocking at the door. I show him around, he explains the anatomy of the plumbing in detail, got to work and seemed to solve the problem. Let me just be extra sure its okay it wasnt. He went back to work. I hear a loud noise and woah! I go to look and it was a huge mass of branches at the end of his snake. He then went back to work clearing out the rest and explains all in detail. He took his time with us, answered everything we asked, gave instructions and did his job as he should. I feel he went above and beyond where others have done a partial job to get more business later from us. I cant say enough about how impressed we are. Ever so grateful and thankful, Dionne
Jan 23rd, 2023

Dec 21st, 2022

Thank you to Melissa, Tracy, and Anthony at All Star Plumbing! I suddenly had no hot water, and with one call to All Star Plumbing my problem was solved. Melissa checked the schedule at this always busy company, and Anthony arrived at my house within three hours! After discussing options together, we decided that a new water heater was necessary. He was able to install the new water heater that very day! All Star Plumbing has done consistently excellent and timely work for me, and I will continue to be long-time and satisfied customer. Service: Water heater installation
Oct 21st, 2022

Plumber named Martin came, and right from the start he was rude and abrasive. He made us feel stupid for even calling a plumber. Our hot water is down to a trickle, but the plumber would NOT turn the water off to fix it because he said if it disrupted sand in the line he would have to come for "free" forever!!!! And that was just the beginning. He was extremely rude and spoke to us the entire time as though we were children I called to let someone know, and although the lady on the phone was quite nice, we never got an apology or even a call back. However today I was able to speak to the manager Melissa who was professional and courteous and smoothed thing's over. I will still not use them for fear of getting Martin again but at least the manager was very pleasant. Service: Faucet repair
Jan 2nd, 2023