Jack in the Box

Every time I give this jack in the box another chance I'm always disappointed. They forget the condiments I ask for, coffee in the ice tea when I just wanted iced tea, I have been given my breakfast bag 3 times with no hash brown in it. I used to never have issues. They need to reevaluate the people they hire.
Apr 19th, 2022

Me and my son got lunch 4/22/2022 and it was nice to sit down and eat and talk for a bit.
Apr 1st, 2022

Normally, I have nothing but good things to say about this JITB, but it's incredibly annoying that--despite the website and signage saying "Open 24 hrs"--I typically find the drive-thru entrance blocked by road cones when I stop for breakfast on the way to work. Forces me to go across the street to McD's instead.
Mar 14th, 2022

Waited 20 minutes at the drive through for a drink. The slowest service ever. Not the first time but definitely the last.
Mar 8th, 2022

The food's as good as it gets with Jack in the Box but they've clearly been having a lot of trouble finding people to work nights for the past few months. I've gotten in the habit of ordering online whenever I'm visiting passed 10pm just for that extra verification that someone is actually working. Trouble is: they seem to have been forced to settle for pretty terrible customer service lately just to keep the drive-through open. For years they had a woman working nights (she had to have been a manager) who was extremely kind, professional, and even got in the habit of remembering regulars. I hope she's moved on to something better because I havent seen her in quite some time. But, the passed few people who have served me just seem like no one even trained them. They don't tell you to pull forward, they're not easily intelligible on the speaker, and they can often be either callous or just altogether rude. I hate to call out employees who I'm sure aren't being paid very well, but I have to imagine the management knows about these issues already and I'd like to at least have consistent service again. Seems like you've had trouble getting people to work through the night for a long time now, maybe it's time to offer more for the position?
Mar 28th, 2022