SmileCare Rosemead

Audrey B _{on Google}

Mar 3rd, 2014

I WAS IN NEED OF A DENTIST AND I VISITED SMILE CARE. THE STAFF ASSURED ME REPEATEDLY THAT I WAS COVERED 100% BY MY PPO AND THEIR OFFICE WAS IN MY NETWORK. I BEGAN BY RECEIVING A "DEEP CLEANING" WHICH IS A 2 VISIT PROCESS. UPON LEAVING THE OFFICE THE OFFICE MANAGER INSISTED THAT I PAY FOR THE SERVICES IN ADVANCE OF $235, THEY DO NOT WAIT AND BILL THE INSURANCE FIRST. I PROTESTED AND WAS NOT ALLOWED TO LEAVE UNTIL PAID. THEN THEY FORCED ME WITH ANOTHER APPMT. TO COMPLETE THE WORK AND YET ANOTHER BILL! NOW IM BEING BILLED WORK NOT COVERED BY INS. AND COME TO FIND OUT THAT THEY ARE NOT IN MY NETWORK AND THEY LIED TO ME. FOUND A NEW DENTIST AND HE DIDN'T CHARGE ME A DIME FOR ANY WORK. CLEANED TEETH, HAD FILLINGS AND HE EVEN FIXED A CHIPPED TOOTH. VERY PLEASE WITH DR. PALEAZ IN CLAREMONT. SMILE CARE ARE LIARS AND HUSTLERS AND PREY ON PATIENTS ON A BUDGET! THAT'S THEIR MOTIVE! STILL DISPUTING FINAL CHARGES AND NO HELP FROM STAFF.