ADT Security Services, LLC.

I contacted the online chat service to help troubleshoot an error message. The first agent, Angel, closed the chat on me while I was looking for my account info. The second agent, Catherine, was not able to help me because I couldn't find my account number or recall the 5-letter code. You might regroup on your policy. The agent was able to establish who I am and the address of the service. I wasn't asking you to break into the house. I am sitting in the house. I cannot arm the system because of this. The issue is a 'fault chime' on one of the doors. I just need someone to explain how to reset it. I was also told you cannot send someone out to the house with me providing the 5-letter code. Actually, this is pretty ridiculous.
Apr 20th, 2022

Mar 6th, 2022

Have had several issues requiring tech support but each technician has been proficient, friendly, and attentive. Their support has been a great customer experience.
Jan 17th, 2022

I would give zero stars if I could. I recently purchased a home with ADT system installed. Called this office and was transferred to a central sales line. They quoted my a $40/month special for monitoring or $50/month with a camera and said they would send a technician to check the system and reactivate. Instead they sent a sales person who tried to upsell me a new system and said they could not honor the price quoted on the phone. I have been trying for over a week to get to someone who can reactivate the system and give me what was quoted. I would recommend going with anyone other than ADT.
Dec 25th, 2021

Technician was very profession and respectful.
Nov 16th, 2021