Jiffy Lube

stephanie darling _{on Google}

Apr 4th, 2024

Great service, very kind and quick

Lauri Johnson _{on Google}

Apr 4th, 2024

Should be zero stars. April 3, 2024 I went to Jiffy Lube located at 1005 B St, San Diego, CA and Pulled into the place where the service is performed and there was a truck in front of me blocking the exit out. When I was done, there was another truck in back of me. The manager just frankly stated I would be there for awhile. I immediately told him I had an appt and had to leave. After he realized the trucks were not leaving he attempted to back my car out of the work area. Jockeying back and forth. He could not but then the truck in front left and I was able to leave. However upon leaving I noticed my 4X4 light was on. Had never seen this light before and have owned the vehicle since it was new. Not understanding what that meant I went to my appt and then home. I then realized the actual knob right next to the steering wheel was broken off keeping me in 4 wheel drive. I called the dealership and immediately took my car in for repair. I then called the "general manager" who would not give me his name but only "general manager" and told him of my discovery. When I tried to explain this to him he would not let me finish my sentence or any information but started yelling at me stating he gets these complaints all the time and it's not his fault it's the customer. I stated this was not broken when I arrived, but upon leaving the light notification came on. I told him I would notify him of the result of the dealership recommendations on April 5. Understanding his immediate aggressive reaction to this situation, I did not call back - it would be a waste of time. I have replaced the mechanism that was broken when I was at Jiffy Lube with the total being $353.44. What I will do however, after many years of being a loyal Jiffy Lube customer, is not only never go to any Jiffy Lube establishments now or in the future, I will not recommend them. But I also will be filing my experience on Yelp to hopefully deter anyone for having to deal with this gentleman again. Had he handled himself a little more professionally, we would not be in this situation and maybe I wouldn't be posting this.

AVM SQUARE _{on Google}

Apr 2nd, 2024

Johnny is the store manager. Great help. Quick inspection and great oil change. Best place in town

Cate Taylor _{on Google}

Apr 1st, 2024

Quick & professional

Ashley Tamura _{on Google}

Mar 20th, 2024

Super friendly, did a great job! Filipino guy was also kind of cute.