Efficient Water Heaters Inc

I don’t usually write reviews unless I had an amazing experience or had a terrible experience. I called Efficient Water Heater because I have purchased their water heater and they have installed it for me a few years ago. Recently, I have a water leak due to the water heater pipe burst inside the wall in the house + main water valve is leaking. They quoted me a price and scheduled/confirmed the next day visit from 11am-1am. Few hours later, I suddenly received a text from Efficiency and told me my appointment is now 2pm-4pm. What happened to the earlier confirmation?!?!? I was not happy with the sudden change, but I decided to give them benefits of doubts and rescheduled to later time. On the day of the scheduled visit (2pm-4pm), I received another text from Efficacy around 3pm. They told me that they can’t make it and ask me to reschedule it to next day and assure me they will be there next morning. I was starting to feel Impatient, but I decided to give them another chance since it is getting late and dark. Next day, I was woke up by a morning call around 8am from Efficiency. This time, they ask me about the size of the pipe—because they happens run out the 1” pipe. I was surprised that they are asking me (customer) the specifics of the pipe. Even more amazingly, what happened to the Home Depot or Lowes for the spare parts?!?! Long story short, they cancelled the scheduled appointment. They believe my pipe is. 1”. They didn’t even bother to stop by to verify. I have been very patient with Efficient. But cancelling multiple times at the last minutes are not what I called professionalism. I have wasted so much time with Efficient. This is a very frustrating and disappointing experience for me. To be honest, I regret I even purchased their water heater a few years ago. If you want someone who is reliable with professionalism, please save yourself some trouble and find someone else!!!! Service: Boiler installation
Nov 19th, 2021

We needed to replace our leaking 14 year old tankless water heater, and I contacted Efficient Water Heaters. Joseph had been very responsive over email, quoted a very reasonable price, and today he replaced the heater. It was a very smooth experience. He did a very clean and thorough job.
Oct 25th, 2021

Sep 9th, 2021

Joseph installed our tankless water heater couldn't be happier would definitely recommend him to my family and friends. Great service!
Aug 1st, 2021

Jul 11th, 2021