Budget Truck Rental

By far and away the worst experience Ive had using a truck rental service in my life. I was called the day of my move 20 minutes prior to picking up said truck to be told my reservation couldnt be fulfilled and my order was cancelled. Ive got movers coming Ive got myself and wife finishing packing and to get this information so last minute was beyond an inconvenience. I spoke with Jason and he was rude and short over the phone seemingly bothered I didnt understand how a reservation booked in advance could be cancelled so last minute. Jason was of no help at all and Im upset with myself I read these reviews so last minute, because they are 100% accurate. This place sucks and the employees are worse.
Oct 30th, 2023

First time ever that I was in & out of a rental agency in less than 5 minutes. Drop off was even quicker. Very friendly staff. Why can't all rental car companies act this efficiently?
Apr 19th, 2023

Hi I have reservation on 10 am today I arrived 20 minutes early there was flyer about new office hours 8am to 2pm but there was no one inside I knocked on the door but there was no one, I called the number on the flyer, it was representative, she was trying to contact office but no one was inside I left after 20 minutes, wasting time
Jun 15th, 2022

If I could give less than 1 star I would...honestly, I'm just happy I got my truck. The hours on Google weren't updated (I just went in and made the suggestion myself because the owner claimed "he had no control") so I showed up on a Friday at 4pm and the location was closed. I didn't get a call or anything to ask me why I hadn't picked up my truck. I went back Saturday morning (luckily I had planned ahead) and he was late. The owner was rude from the jump. Because I was a day late due to google having the times listed incorrectly, my reservation was automatically canceled. I ended up not with the same size vehicle as requested - again, I got lucky that everything fit. Granted, moving is very stressful so I was a bit on edge, but this man was combative and rude from the start. Upon further review, this location as a 1 star on Yelp too. These are franchised businesses...I would drive a few more blocks up the road and go somewhere else because this guy is the worst. He threatened to report me so that I couldn't rent from Budget again and honestly...if this is the type of person that Budget wants to partner with, I think I'll just take my business elsewhere. I've rented from U-haul before with no issues, I was just hoping to save a couple bucks this time around since I'll be moving cross country. My bad I guess...stick with what you know.
Dec 17th, 2022

Jan 31st, 2022