Apple State Street

Justin Taylor _{on Google}

Apr 2nd, 2024

I used to be an avid Apple user. The design of the Apple Stores have always intrigued me. Tim Kobe and the team at 8inc have done a marvelous job simply captivating the public
If you have a specific purpose for coming into the store make an appointment through the app ahead of time to expedite your people watching and perhaps save yourself a bit of money you hadn't planned on spending.
Depending on what you're purchasing you can also use the app to check out from your phone while you're in the store. You can also make the your purchase through the app and come into the store to pick it up and get in and out.
I recently had an issue with an item I was trying to return that couldn't be recognized in the system. I went past the return date. The staff had never experienced a problem like this before. Everyone was very helpful in finding a solution to the problem. I was able to call in to see if the issue has been resolved instead of having to come into the store which was extremely helpful because I live about an hour away.
There's been times when I've come into the store and didn't feel like they got to me fast enough. The majority of the time that is not the case. There's multiple things you can do to streamline your time spent here. It's also not a bad place to spend a little free time if you're a tech enthusiast.

Blackberry BB _{on Google}

Mar 2nd, 2024

Do not buy apple care if you dont intend to. They said you will get a full refund if cancel within 2 weeks but its not trueimpossible to get a refund.

Karina Torres _{on Google}

Feb 29th, 2024

They are very friendly and quick to serve customers.

Evan Bloodworth _{on Google}

Mar 11th, 2024

Whether you like or dislike Apple, STAY AWAY FROM THIS STORE AT ALL COSTS!!! The WORST experience I have EVER had inside any tech store in the United States.
Matter of fact employees rudely confront you upon entrance and demand to know your intentions inside their store immediately, as if its some exclusive club or reservation-only establishment. After being directed to the genius bar to look into a Macbook pro malfunction, I was left sitting there alone for over 25 minutes while the employees chatted in small groups and stared at me, all doing nothing to help me or get the ball rolling on my appointment.
After finally being approached by 1 employee, another stepped in and interrupted as they awkwardly passed me off to the genius repair technician who was utterly useless in all ways except for constantly repeating the $500 price tag of the repair he insisted was necessary to ever use the computer again. Upon asking further questions to understand what had happened to my laptop that worked perfectly fine until that same morning, the young man became increasingly agitated and dismissive, trying only to sell me the newer model rather than helping me with the computer I was there to fix. Instead of explaining the issue to me or thinking of other repair options / ideas, he just kept angrily saying that comes out to $500 again and again.
Having watched him pull the same thing on the family a few seats down from me and successfully talk them into buying a brand new computer, I was amazed how obvious it was that his only intention was to upsell and convince customers to spend unwarranted money.
A day later and the computer is miraculously back to normal functionality, despite being told yesterday that I would never be able to turn it back on without spending over $500 for repairs or over $1,000 for a new model.
Absolutely NO genius to be found here!! Only pretentious, cold-shouldered employees doing everything they can to scam you into spending another few paychecks on totally unnecessary repairs & products.
Do yourself a favor and steer clear unless youre looking to spend thousands of dollars for no reason at all.