The Marc

Alejandra Ramirez _{on Google}

Mar 24th, 2024

My favorite thing about the Marc is all the events they do for all the residents. They are so detailed and make sure their residents feel appreciated. Love how friendly the staff is!! I love how clean the property is and how it smells when you enter. The residents lounge is my kids favorite things as they can play games and eat a snack while I have a cup of coffee. I wouldnt want to live anywhere else!

Michelle Sotelo _{on Google}

Mar 4th, 2024

I recently went in for a tour of the property, the assistant manager Itzel was the employee that gave me my tour. As soon as I stepped foot in the building I was greeted warmly by her. She was very informative with every aspect a resident might be curious about. She was very helpful and sweet. I appreciate her attention to detail and her warm welcoming presence. I can honestly say I'm looking forward to seeing her again and moving in soon! Thank you Marc staff and especially itzel.

AP MDR _{on Google}

Feb 28th, 2024

Location, Location, location !!!
Were so happy With the service and the Customer Care that Itzel and Art provide the residents. Outstanding!!!!

Dylan Wenzlau _{on Google}

Mar 25th, 2024

I lived at The Marc for ~3 years, almost since the beginning. My first major complaint is about the current property management, second complaint is a systemic problem with the overall quality and architecture of the building itself.
First, to give credit: The Marc feels modern and everything is new because it was built recently. The view from the 3rd floor shared patio is nice. The maintenance guy Gustavo was always very nice and did a good job. The toilet paper holders are elegant and practical.
Complaint 1) I recently moved out, and the current property manager, Arturo Barragan Jr., had told me that if we wanted them to clean the apartment then they would charge $250. I agreed to this, but then our final bill arrived and showed we were charged $320 instead. It wasn't even for additional wear and tear or anything, they just straight up charged a higher amount for "General Cleaning". I figured this might have been forgetfulness by Arturo, but when I contacted them via email he said something very brusque like "yea needed to clean the floors too", which doesn't make any sense since that's obviously part of any general cleaning. I still honestly guessed this was professional negligence (maybe he didn't want to upset his superiors for messing up?), but then I noticed this other review here on Google stating exactly the same problem - he charged someone else $320 after promising $250! What?? Definitely sounds sketchy.
Complaint 2) This one is less personal, but probably more relevant to readers. This entire building was clearly built by the cheapest suppliers and architect the original owner could find. Below is an incomplete list of my reasons:
- Most dishwashers are mediocre at cleaning, but the one's at The Marc are remarkably bad. Doesn't remove even the simplest soiling, leaves lots of residue.
- The dryer destroys clothes more easily than your average dryer, even though it's brand new.
- The microwave beeps three long excruciating beeps when it's done, even if you open the door before it's finished. It repeats this long beeping process forever. Literally forever, like until the end of time. Quite annoying.
- The bathroom fans basically do not work. You can't turn them on or off. This is deliberate, apparently. They are "moisture sensing" and will not allow you to turn them on otherwise, which means you cannot use the fan to help with smell. The moisture sensing also doesn't work accurately, so it never turns on or off at the right time.
- One side of the building straight up doesn't allow entry. They decided not to add a key fob device to enter there, you can only exit. This means you have to walk all the way around whenever you're walking home from the south side.
- The middle stairway straight up doesn't connect to the inside of the building. To walk downstairs to the pool or gym area, you have to walk down the stairs, exit the secure area into the public parking lot, then use your key fob again to enter the secure downstairs area just to use amenities "inside your building".
- The window blinds in the living room and bedroom are excruciatingly loud (your partner cannot remain sleeping even in a totally different room while you use them), and they let in lots of light even when shut entirely.
- The tankless water heater has two huge problems. 1) It takes a solid 3-5 minutes before you get hot enough water to shower, and 2) it's just barely warm enough to shower, definitely not hot enough to wash dishes well, way cooler than the "130 degrees" it was supposed to be generating.
- Thermostat does not have a C wire so you can't replace it with most smart thermostats, and their default thermostat only allows cool or heat mode but can't maintain dynamic temperature.
- The fire alarms are hyper sensitive. They go off all the time for both us and for neighbors when cooking normal things.
- Toilet is barely functional. Normal sized poops with normal toilet paper clog it. Also frequently requires flushing 5 to 10 times.
- The heating/cooling system blows a lot of dust into the apartment.

Tony Sotelo _{on Google}

Mar 2nd, 2024

Recently my wife and I had gone on a tour to view this property as we have been shopping around Santa Barbra County for a new residence. From the moment we arrived on the property we were greeted by a nice young lady by the name of Itzel. She made us feel very welcome and comfortable, she was able to answer every question my wife and I had pertaining to the property. As we walked around with her we noticed she was a very popular and beloved figure amongst the community, I mean even the other resident's dogs lover her. She was very thoughtful and considerate in the way she listened to us and the way she answered us as well. As we drew near to the end of our tour I was surprised to find out she was actually the assistant manager of this establishment, all I can say is this young lady deserves a managerial position no doubt, thank you Itzel and Marc staff for your warm welcoming presence, we look forward to seeing you again and moving in soon.