Massage Envy - Santa Clara Town Centre

Ramya Ahi _{on Google}

Jan 23rd, 2024

This place is very bad.they completed massage 10 min before and said they calculate 10 min preparation time, I don't see any logic in it . Overall for 40 min massage I end up paying $160 with tip.massage wasn't good either ,overall waste of my time

Lonny Rasberry _{on Google}

Apr 7th, 2024

Dont accidentally leave any valuables at this location because they will be GONE.
Thought my masseuse Helen would have cleaned the room and brought my gold chain to the front desk after my session on 4/4/24, but that was naive of me to think. My chain given to be by my mother is now gone and will probably never be returned. Gone are the times where you could leave valuables behind and expect to get them back. All I have to now is a sour taste in my mouth and a pathetic apology.
I am also quite puzzled at the response of the front desk worker, who when I called when I found out I left my chain behind told me to just come back the next day? Yeah, lets have more time be wasted and more chances for my chain to be taken. I then arrived there since I am not far away and was prevented from going to the back area and look for my belongings! The manager, Monica later admitted to me that there was no reason that I should have been prevented from going back there after all clients massages were finished ( I showed up around closing time). So the front desk worker lied to me.
Not to mention that there was a random guy in pajamas sitting behind the counter with the front desk worker that did not seem to be associated with massage envy. The Manager Monica told me that he was there to book an appointment which was obviously yet another lie.
Absolutely zero customer service skills. She also tried to lie to me and say that I demanded the worker to interrupt the massage going on making me feel and look like the bad guy when I never did that. I expressed my frustration at this accusation stating that I never said that to which she responded that she would not be talking to me when I am berating her and making her feel uncomfortable. What a joke. I was then hung up on.
Cant believe the unprofessional nature of both the front desk worker Chrissa, the masseuse Helen, and most of all the manager Monica. How I was treated and lied to was absolutely appalling.
I will be promptly canceling my membership with them and suggest no one starts a contract with this horrible location.
As a cherry on top I wasnt even offered a free massage or anything for what I have been through.

Lathesau Compton _{on Google}

Jan 20th, 2024

Got a great massage by Alex