AC Hotel by Marriott Santa Rosa Sonoma Wine Country

Lesley Nicole _{on Google}

Apr 8th, 2024

Had a wonderful time, clean, artsy!

Andrew Butler (Andy) _{on Google}

Apr 2nd, 2024

Great little hotel, close to lots of stuff. Clean rooms, good service. Recommend.

Jason Seeking _{on Google}

Apr 1st, 2024

Highly recommended stay if you are in Santa Rosa. There are plenty of eateries within the vicinity of the hotel. Clean rooms along with a friendly and welcoming staff.
Rooms: Very comfortable bed and pillows. Nice large TV as well. The bathroom had a nice shower. Plenty of room.

Dave Lonkani _{on Google}

Mar 27th, 2024

Property feels new and well maintained. The location is great, as it is in easy walking distance of many bars and restaurants in downtown Santa Rosa. The staff there was very friendly from the valets to the check-in desk everyone was helpful and friendly.
Unfortunately the rooms are tiny and oddly setup. In my room, the bathroom sink was located in the center of the room. There was little storage space and it felt crowded with just me! The balcony door leads to a divided balcony shared with other rooms and Unfortunately the lock was very non intuitive and didn't leave me feeling like the door was ever really secure. The other and larger issue was that my wife initially made our reservation and called the hotel to add me the room. Whoever she talked to was very curt and said I had been added. When I arrived I found that I was not on the reservation and had to jump through hoops to call her and have her contact the hotel. While the staff on site was helpful this is the sort of thing that sours your view when you arrive after a long day of travel.

Crabby Ermine _{on Google}

Mar 25th, 2024

Its a really nice property, but I would not return.
TLDR: too noisy and rooms were not clean and staff was not friendly
Details:
Gorgeous rooms and gym and lobby area.
BUT the check in staff (tall guy with blonde hair) was awkward. Felt like he was shaking me down for valet parking and then a $50 fee for my little 10lb dog.
When I went back down to fill out the dog check form, he told me about the fee - and that it was to cover the extra cost of the dog in the room.
Then I showed him pictures of the urine soaked toilet seat and asked him if I should get a $50 toilet cleaning rebate.
Then he waived the fee
Anyhowthen he wanted $35 to park my car overnight when its free on the street.
Bottom line - not the way I expect to be treated as a Titanium Elite member.
And then my key did not work tonight - and the night clerk was just so unfriendly.
Attention Management: I work very hard for my money and customer service means a lot - if you want loyalty - then hire people or train people to earn it.