Hollister Co.

Super great
Mar 23rd, 2024

Jan 20th, 2024

I've been here a few times since moving to the South Bay in August. The mall is gorgeous and big but this Hollister location is a bit compact. I've noticed this with many of the stores here, they tend to run smaller than the same store in another mall. It can feel a bit cramped especially if it's busy. Today I went to return some pants that didn't fit. It was a bit complicated because I had previously exchanged them and the store was also very busy due to the holidays but the girl that helped me was super patient. When she needed the manager she didn't just call for her, she physically went and looked for her. The employees here GET THINGS DONE! The manager politely walked her through the process but they were only able to give me store credit (which was fine, they put in so much effort I really appreciated it). Before I left the register I asked if they had a certain style I had seen online in stock (I felt bad because they had already taken so much time with me) and the girl said let me check the back room for you. She didn't have any attitude or anything, even though there were so many people in line. I was impressed. She came back with the item and then asked if I'd like to try it on. I was like YES! She was so great. Whoever trains employees at this location deserves five stars. You have a great, hardworking team with lots of patience. Thank you for a great experience!
Jan 17th, 2024

Didnt have great service the day I went. The price on the clearance tag didn't match the price they charged me so I wanted to get it fixed. I think the manager thought I swapped the tags with a different item and wouldnt honor the tagged price, and treated me extremely rudely (not apologizing for the mix up, did not even look at the tag to compare the prices). Wordlessly gave me an extremely minor discount (I had to ask twice!) to cover half of the price difference. Next time I have a price I think is too good to be true, Ill drag up the whole stock that ALSO HAD THE SAME DISCOUNT PRICE to make sure I get the correct price here. Other workers were extremely sweet and helpful, just a poor manager. Learn to correctly tag your items and stop treating your customers like s***.
Oct 4th, 2023

Staff are helpful. The store has a lot of clearance items too
May 22nd, 2023