On Time Plumbing and Heating

DO NOT USE THESE CLOWNS!!!! Total rip off of a company. I have AHS as my warranty company and they sent On Time Plumbing to repair/evaluate my water heater. First off they show up a day late and when they finally arrive, the two technicians look at water heater for 5 minutes and told me that they don't have experience with my type of water heater and that they would report back to the company to send out someone that knows the system. I agreed and said ok, two days pass and i hear nothing from them. I call AHS to find out the status and found out that they report my water heater with having external damage. This caused AHS to deny my claim. I was furious and requested a second opinion. This company is a total scam. DO NOT USE THEM.
Sep 19th, 2021

Jun 9th, 2021

Set up an appointment through AHS and they never came. Have not responded to repeated voicemails nor emails for weeks now.
May 18th, 2021

Do not use them! Total BS artists. AHS sent them to me and they immediately asked for $250 cash to fix my water heater issue. They said my AHS warranty didn't cover the work. I agreed, reluctantly. 3 hours later they gave me my money back and left, saying they couldn't fix it. Meanwhile, they wrote a report (which i never received) to AHS saying that my water heater needed a new Drip Leg installed BEFORE even doing the work... the work that they NEVER DID/FINISHED because when they actually started, they realized their diagnosis was wrong. Meanwhile, now AHS denied my claim because of their incorrect report (THAT I PAID FOR BUT NEVER RECEIVED). On top of that, they won't answer my call, voicemail has been full for days, and told me they would call me back, which they haven't. They clearly tried to scam me, realized it was more work than they thought, and in the process, screwed me over with American Home Shield, who stole my service call fee. Total joke. I can't believe they are in business, and I can't believe AHS (as terrible as they are, and they are AWFUL) would associate with this company. After a google search I saw horrible reviews and lawsuits that matched EXACTLY my experience.
Feb 27th, 2021