Bassett Flooring Inc. - Abbey Carpet of Truckee

T L _{on Google}

Jan 10th, 2024

Don't buy from this company! I would recommend that you find another company that stands behind the products that they sell! The salesman recommended Summit brand hickory hardwood for use over radiant heating. When the product arrived at the house, my installer (Bassett was too busy to install) pointed out that the manufacturer instructions said not to use the product over radiant heating. I called Bassett and they said that it was fine if done correctly. I had them come out to the house, meet with my installer and give them instructions/products to use. Within a year, we had cupping/warping of the flooring. Bassett has blamed the installer, said that it was because of the slab and even that they suspected that the waterproofing was not "glassy" when put on (they weren't there). It has now been another year of back and forth with Bassett and now their insurance company. Bottom line, fine a different company to buy your flooring from - these guys refuse to stand behind the products they sell or take accountability for recommending a product against manufacturer recommendations!

Patrick Deiro _{on Google}

Dec 25th, 2023

Bunch of cool dudes working there.
One of the guys looks like Tiger Woods

Tom Lalor _{on ChamberofCommerce.com}

Dec 13th, 2023

Don't buy from this company! I would recommend that you find another company that stands behind the products that they sell! The salesman recommended Summit brand hickory hardwood for use over radiant heating. When the product arrived at the house, my installer (Bassett was too busy to install) pointed out that the manufacturer instructions said not to use the product over radiant heating. I called Bassett and they said that it was fine if done correctly. I had them come out to the house, meet with my installer and give them instructions/products to use. Within a year, we had cupping/warping of the flooring. Bassett has blamed the installer, said that it was because of the slab and even that they suspected that the waterproofing was not "glassy" when put on (they weren't there). It has now been another year of back and forth with Bassett and now their insurance company. Bottom line, fine a different company to buy your flooring from - these guys refuse to stand behind the products they sell or take accountability for recommending a product against manufacturer recommendations!