Shell

Apr 29th, 2021

Terrible car wash. Long story. First, the sun was hitting the display screen in a way that didn't allow us to easily read the screen. I had to get out of the car and cover the display with my hands to read it. We paid $20 in cash to the machine and chose the $15 wash. No change came out, and we didn't get a receipt. The light told us to pull forward and put the car in neutral. This car wash pulls your car through for you. You have no control over stopping and going. We paid $20 and all we got was soap. Literally, there was no rinse cycle. There was no water, only soap. It just kept pushing the car through the blowers, blowing soap around, then pushed us out. So we park to have a better look, and there is soap all over the car and the front and back are not clean. In the picture you can clearly see the front is still dirty and under the car you can see pools of soap dripping out onto the ground. We go inside (obviously something is wrong with the car wash) we tell the cashier what happened and that we want a refund. The cashier wants the receipt, I understand, but we don't have it. She says her coworker can print the receipt from the machine and asks us to step aside while she waits for her partner to come back so she can help other people in line. The customer behind us is asking if the car wash is ok, and the cashier said "yes, its working". Well, that wasn't true, so we let the customer know not to use it. its not working. When the line is empty, the cashier starts telling us she needs the receipt to give us change. And how unusual it is that the car wash was only dispensing soap. And that she will check the security cameras. Her coworker comes back from checking the machine and says he can't print a receipt. He goes behind the counter to grab a fresh roll of receipt paper (so, the machine was empty?), and gives us a lecture about having a receipt next time. Cashier mentioned that she noticed our car was still dirty on the front, but that only handwashing will clean it. Nope. Check the photo and see for yourself. She never did check the security camera, even though she obviously thought we were lying. We FINALLY received our full $20 refund. I'm giving an extra star for the refund (you might not be so lucky). Otherwise this was a one star experience. DON'T get your car washes here.
Jan 21st, 2021

Car wash, sucks! Playing and simple. Without a doubt, the old one was much better. It damaged my car. And they would not take up to responsibility. Have not and will not go back again. Rude employee to say the least.
Jan 10th, 2021

Close to home
Aug 19th, 2020

Came in to purchase gas and cash a winning scratch ticket. Cashier refused to cash ticket unless I spent most of it. Also needed to fill up my truck and lawn equipment. I’ll go across the street and spend my money. Lottery might want to think about canceling an acct here due to the lack of cashiers wanting to provide their service.
Mar 30th, 2020