Dr. Drain

Great service. Justin was very friendly. Thank you!!
Mar 8th, 2024

I actually can''t fully believe Dr. Drains service. I was told that I would need major and costly repairs, then this lovley man appeared and asked a few questions. The next thing that happend was he said to flush the toilet, I was anxious......it had not worked in two weeks. I am thrilled, everything works. I know the word thrilled sounds a bit over the top, but I am to have surgery in a few days and the situation was pretty scary, to not have working plumbing. I could go on....but I think you got the idea..
Jan 23rd, 2024

Cannot say enough amazing things about this company. 5 star customer service and 5 star knowledge. Do not even think about calling any other plumber.
Jan 19th, 2024

They did a trenchless water line repair for me. Minor snags were encountered that were not their fault, and were dealt with perfectly. Jordan, the owner, was on the job the whole time, and is a real pro. In addition, it's great to know that as a customer you are dealing with the owner directly. Service: Outdoor plumbing system repair
Aug 9th, 2023

I've been a loyal customer of Dr. Drain for almost a decade, but recently had a terrible experience. I was having countertops replaced, and the company required that a plumber unhook and re-hook the sinks. I had a couple leaky shower faucets and thought I would have it all addressed at once. The quote I received for these jobs was $1745 ($385 X 2 for shower valve cartridge replacement, $400 for bathroom faucet installation, $275 for kitchen faucet installation, $300 for disposal installation). This seemed really high to me so I contacted the owner (who used to be the one to do the work at my house, and I was very happy with him) to confirm the pricing. He said those were standard prices, but kindly said he would cover one of the jobs for me. The disconnect of the two sinks goes fast; we schedule the tech to come back to reconnect them and do the other jobs. 1. The date we schedule turns out to be a day they are not working so we reschedule. Wait all day and the tech never shows. Somehow the appointment disappeared due to a "glitch in the system;" they try to reschedule me for a week later, but I push for earlier and they send the tech the next day. 2. He reconnects the sinks and installs the disposal, but tells me the dishwasher discharge hose is too short so he had to do something handymen but not plumbers would do, that I should make sure to be home when I run the dishwasher, and that they can't be held liable if anything happens - but "it should be fine." 3. The tech works on the leak in the master bath but can't get the shower handle off. He needs to go get a new set of allen wrenches, so we have to schedule another time for him to return. 4. 4 days later, he fixes the leak in the other bathroom by replacing the cartridge, then is able to get the master shower faucet handle off. He fixes the leak just by cleaning off the parts, but then can't get the handle back on. He will need to get a new handle so will have to come back yet ANOTHER day. After he leaves, I realize he has forgotten to put in the new shower head I asked him to install. 5. The next day he installs the new shower head but then tells me the universal handle he got doesn't work. He will have to look around and see if he can find something, probably online while he is watching TV bc he can't spend hours driving around looking for one. I offer to look as well to try to expedite the process, but of course I have no idea what I'm looking for. We agree we will both look and stay in touch. Also, before he leaves, he asks if I still want to replace the cartridge in the master because if so, he will have to order it. At this point, I am so confused. If the plan the whole time was to replace the cartridge, shouldnt he have ordered it already? Also, if he fixed the leak, why would the cartridge need to be replaced? I tell him no thanks. After he leaves, I discover that the new shower head that he installed is loose and spins when I take off the handheld piece. 6. I call the owner to discuss what is happening, as it feels ridiculous to me at this point. The tech has been to my house 4 times and the job (which I thought would be straight forward) is not complete. The owner is in support of the tech and says parts can be tricky to find, we might need to replace the valve which is expensive, and that I should be patient. 7. The next day, the tech leaves a voice mail saying he has called all of their suppliers, no one has the right shower handle, and I should call him back. 8. I am so frustrated that I call another plumber for a 2nd opinion. He reattaches the handle and tightens the new shower head in less than an hour, without needing any additional parts or special tools, for less than half the price. 9. I contact the owner to discontinue the job. He doesn't charge me for anything in the master bath and comps me $250. I appreciate the gesture, but the whole experience was such a disaster and so expensive that I won't be hiring them again. Services: Garbage disposal installation, Shower installation, Faucet repair, Faucet installation
Aug 25th, 2023