Heating & Cooling

Sep 30th, 2016

Do not give them business! BHC was more than happy to immediately return phone calls and e-mails when working to gain our business. As soon as the system was in place, we have been 100% unable to get anybody at the company to respond. We still have problems with the installed product over a month later, have tried multiple times via e-mail and phone to elicit a response from them, and recently had to resort to a BBB complaint to attempt to gain response from the company. I'll say it again: do not give them business.
Jul 15th, 2016

We just didn't feel comfortable that they were knowledgeable---asking us questions about our air conditioner that we felt they should know. Also expensive for what they did....won't call them again.
May 10th, 2016

I called Brothers Heating and Cooling to set up an appointment to come and look at my air conditioning, and was told they would be there by 4:00 p.m. or sooner. They also stated I would receive a call prior to them coming. I waited until 5:00 p.m. and I received no call, and when I called the number and left a message I never received a call back saying they would be late. I again called a second time and again never received a call back. At no time have they called or even tried to apologized for not calling or showing up. I took off early from work to be home to meet with them. If this is the was they run their business, maybe they need to take a class on customer service. I would highly recommend you not use this company for their lack of customer service.
May 1st, 2016

Very knowledgeable and great customer service. My AC stopped working and Randy came out and nailed it on the first try. He gave me a great price, and went the extra mile to make sure everything was working. I trust these guys and if I have anymore issues, they will be the first people I call. Thank you for taking good care of us! -Brian
Feb 19th, 2016