Lighten Up Plumbing, Heating, Cooling and Electric

This review is after lightning up was sold to Allen services, The very first time I tried to do business with the new Allen owner I waited 3 hours into the appointment only to have them finally call and cancel on me & try to reschedule for a couple days later to a time I'm not available?! Totally unacceptable, very unprofessional & rude to make the customer wait for no reason, i will NOT do business with them again! I miss lighten up, they were great, That's a real shame!
May 27th, 2022

Apr 23rd, 2022

Apr 21st, 2022

Apr 9th, 2022

We have been clients of this company for years. A subscription service gets us maintenance and free service calls. Recently, they installed a new, more efficient furnace for us, and I was impressed with how they didn't try to upset me or confuse me about what I was paying for. We'd installed a new smart thermostat that was supposed to be very good, but after returning it twice and having three units that caused our A/C and furnace to run simultaneously (which is part of why we needed to replace our furnace), we finally called Lighten Up to verify that the problem was the thermostats. They came, spent an hour installing and reinstalling thermostats, confirmed that the problem was in the popular and supposedly high quality (Google) thermostat, and didn't even charge me anything for it. I love these guys. Brandon, Kevin, and Jon are all super friendly, and they know what they're doing. This year on my annual a/c checkup, Keith and Eric were super friendly and efficient. When they pointed out that the condenser could use a cleaning and I indicated I'd like to get that done, they just asked, "Do you want us to do it right now?" And they did it. I didn't have to deal with making calls and scheduling a different appointment. I love it when things can just get done. Services: Heating system installation, Cleaning, HVAC system maintenance, A/C system maintenance
Apr 11th, 2022