J.R. Thomas Plumbing & Well Pump Service

Called Sean when our water heater went out. He was very polite and came right away. I told him I wasn’t sure how many gallons we had. He went to the house and called me and said it was 80 gallon. He also told me that they were phasing out the 80 gallon heaters. He said he thought he could get a 60 gallon water heater and some equipment that would probably make it 75 gallon. Well since this hot water heater was installed it’s never worked right. My father is in the hospital and he’s very ill and all Alone. My sister waited over an hour for him to show up. Finally i reached him on his cell. I tried to explain myself he kept talking over me and I have allergies that affect my speaking voice so I have to raise it to talk. He said I’m not listening to this and hung up on me! Wow how professional is that? Seems like someone who wants ur business but once you pay he doesn’t want to hear the problems like NO HOT WATER PERIOD! Then he started blaming my sister that it was her fault because she wanted the temp pushed up high and she expects to fill a 100 gallon tube!! There is non100 gallon tube in our home! Bottom line I’m not using him again, once someone hangs up on me I’m done. Service: Boiler installation
Feb 22nd, 2021

As a busy Realtor, I am constantly in need of a plumber! Not having a reliable reference, I called my builder, who recommended Sean Ferris@ J R Thomas Plumbing. I can't be more enthusiastic over the quick response, the immediate review & proposal, the reasonable price and the courteous follow-up. This is an outstanding resource!
Aug 29th, 2020

Doesn’t return phone calls and doesn’t follow-up on jobs. Also, smells of cigarettes. Smell doesn’t leave your home for hours afterwards.
Aug 23rd, 2020

Apr 4th, 2020

The owner is very courteous and always comes out to our house for emergency services and the prices are outstanding. I highly recommended this company.
Dec 16th, 2019