Pontoon Express

Pontoon Express would not fix my boat even under warranty. 2019 boat and motor and I don't think they wanted to deal with an Evinrude motor. the purchase of the boat went really well (when Chuck owned the business) but Ron (new owner) didn't seem to care about service after the sale. they promised to keep looking at the issue until it was resolved. Ron sent out a tech once and said everything was fine. the issue was not resolved, and I sent them videos showing that nothing was fixed. I have not heard back from them since. As of this writing it has been 8 weeks. BUYER BEWARE!!! I would say service sucks, but I haven't had any yet. Not that I haven't tried.
Jul 26th, 2022

We bought our first boat here and are very happy with everything. Ron our salesman is a straight forward great guy. When we first picked the boat out it did not have a motor (shortage from covid) and like everything else there was no idea when we would get a motor. We put a deposit down while waiting on the motor and we were told we could cancel at any time if needed. We were kept updated as time went by. After a couple of months went by we got our motor and our boat was delivered to us about an hour away. We did have a small warranty issue that suzuki would not cover but Ron took care of us and reimbursed me for the repairs. Very happy with our 18ft manitou pontoon boat. Thanks to everyone at pontoon express!
Aug 18th, 2021

Jun 9th, 2021

Huge shout out to pontoon express. I put my boat on consignment and got treated extremely well. No BS. I have worked for other boat dealers in the past and know exactly how poorly consignments are handled, so I speak from experience. In fact, its why I had originally decided to drag my boat home, and sell it privately. That was until I heard Ron had taken over the business. I decided to give them a shot. Best move I could have made. Long story short, high integrity is what you'll find here. It doesnt matter if your buying or selling, I recommend them. Please folks, do remember, during these still trying, post covid times, there are many things outside the control of our suppliers. Most places cant get people to work, so theyre short staffed on top of that. Be patient, and have fun on the water!
May 15th, 2021

Took our boat there 6 weeks ago. Was told it would take 6 weeks to sand blast and paint for 1800.00. Then was told our boat would be ready on 4/30/21 we drive from pa a 3 hour drive , we call when we get to the area and was told they forgot to do it that it would eve ready the next weekend. Again we drive down and show up this time, unannounced. There was a partial stripe done, ( like a test strip) we go inand was told that the follwing week they have 2 days with nothing scheduled and they will get it done . We call this week befor coming down was told it still wasn’t done that they do a little on our boat inbetween working on other boats . For real!!!!!! Just told a customer their boat is less important then their other boats !!!!Today we show up the same stripe is still there , no additional work was done, And our trailer had a flat tire, a huge pile of trash surrounding our boat , husband goes in and was told half the work was done and he wants payment for half the work, 1; not even a third of it was done , just a test stripe,. And because of the flat tire we could tell they haven’t worked on our boat since the last time we were down we point out the facts and was then told we don’t have to pay. . Looking around it appears they are more concerned with the pontoon work cause it’s more money then our little boat . We took our boat and we are taking somewhere else where they guarantee our boat will be done in 5 days .they are aren’t customer service oriented and take. Zero responsibility for their actions.
May 3rd, 2021