Sears Appliance Repair

NO one ever showed up so this appointment was worthless. i will never use Sears maintenance again.
Aug 13th, 2021

An ongoing problem. This company was assigned my washer & dryer. They rescheduled me 4 times due to them having a failed vehicle, technician getting sick on the job and workers calling out from work altogether. It's been 3 weeks and my washer & dryer is still broken. They claim, they're going to fix the dryer but not the washer.
Aug 5th, 2021

The service repair man did not repair our laundry machine properly, and it leaked all over the laundry room. When I called and asked him to return he promised he'd come back the next day. He never returned. We fixed the part ourselves. We'll be cancelling the service contract ASAP. Complete trash.
Jun 21st, 2021

This was the worst experience I have ever had from a service I paid for in my 50 years on this planet. There customer service is the worst I have ever dealt with ever and I would never recommend them. I first started with scheduling an appointment online where no one showed or called. When I called they proceeded to tell me that the information I entered in there system was not correct. As if I do not know what my own name is, where I built my house, or what my phone number was. Not to mention the washer and dry I had was not new or purchased by me and my husband. After hanging up on me, I finally talked to someone who changed my info in the system and sent someone out. When the repair guy came out I paid for the repair and for them to clean my dryer when they returned. it was a different repair person that came back out and when I told him a bout cleaning the dryer he I don't know anything about it it's not in his notes and call the office. So I called the office and again I am being told who I am and what the conversation was that I had with the first repair person. Then I said well We need to talk to the first person that came out, I was told its not in our system.... this place is totally unprofessional, there customer service / schedulers are the worst and if I were anyone in need of these types of services SEARS REPAIR would be the last place on god green earth I would ever recommend. Service: Washing machine repair
Jan 20th, 2021

Jun 28th, 2020