Gentle Touch Smiles

Rating: 0 Stars My experience at this place was extremely disappointing. I had an appointment scheduled, arrived 9 minutes late within the 10-minute grace period, yet the staff refused to accommodate my son. Their nonchalant attitude and lack of managerial assistance were frustrating. The staff claimed they had no access to corporate contacts.
Apr 2nd, 2024

My daughter had an appointment this morning and was accompanied by my wife. The staff(tall bald guy) was extremely rude and unprofessional. My wife is recovering from a traumatic brain injury, has sensitivity to light, and oftentimes need to wear sunglasses. The staff told her in a nasty tone, "Why would you have glasses on, theres no sun in here". From beginning to end, the appointment was a disaster. The service today was horrible and my child will not be returning. Hopefully, this place do some sort of training on professionalism and quality customer service.
Mar 14th, 2024

The orthodontist department is horrible. It seems that the company grew too fast and forgot about patient care. They have staff that doesnt call you back after 4 DAYS of left messages just to reschedule, staff that obviously doesnt like to answer questions and they treat the kids like they are an inconvenience. Remember without these children they wouldnt have a job. Its a shame I spoke to one of the rudest receptionist ever named Jade. Her customer service was horrible and continued to have attitude the entire conversation. I hate that I started ortho work for my child with them because now Im stuck. Please dont waste your time, money and put your child through this mess with this company. Ive learned the hard way.
Feb 26th, 2024

Even since the pandemic changed the entire world around us, Gentle Touch Smiles still provides that same amazing service for children. The free arcade/ waiting room is 5 Star! This dental practice is one for the books!
Feb 8th, 2024

Todays experience like previous ones with the orthodontist was amazing.
Jan 28th, 2024