The UPS Store

Robert, I see your earlier execrable review you posted a few days ago on Google had been removed which was probably viewed as breaching the fairness and respect guidelines and deemed inappropriate to remain posted. I will post a copy of your earlier unpleasant comments here for reviewers to see what you had previously called our hardworking store and staff which is inaccurate and disrespectful. Lets not forget my staff have worked all through the pandemic shipping items to our loyal customers and their families even when staff have fallen unwell themselves they have come back to work as soon as it was safe for them to do so.Most of your previous reviews of other businesses are of similar negative genre. I am happy to upload the 4K audio and visual recording of your visit for reviewers to have an accurate and balanced view of what really occurred. Also you still feel the need to post nonsense on review sites and now having left reviews on Yelp without having the initiative to contact the store owners, unbelievable. It is as if you are “Trolling” our store on as many review platforms as you can find to force your narrative.Out of the thousands of customers we have served over the last few months your comments towards staff are outrageous, for something that has cost you nothing your response is way out of proportion. Your previous comments posted on Google Robert L : Something is not right when I seem to know their jobs better than they do. For a long time now, Amazon has offered free returns with no box, tape, or label. The instructions specifically say that this is a green return, do not package the product, simply bring it into the UPS store, show the QR code, and hand it over. Yet, every time I bring an item to these guys, they have no idea what I am talking about. They rant on and on about how they charge for boxes, and they charge $1 if they have to use their tape to tape up my box. Today, when the lady wanted to charge $1 to place tape on a box that was not securely fastened, I asked if she would like me to take the item out of the and hand it over to her instead. She drew a blank for 5 seconds, then proceeded to tell me how low my IQ was for asking that. I asked if she was aware of the instructions telling me to bring the unpackaged item to UPS, and she had no idea what I was talking about. Also, most of these people working at this location look and speak like they came straight out of one the original Dukes of Hazzard episodes from the 1970s. Come on, step it up honky tonk country folks. We live in the 21st century now.Now Robert, you appear to have lost the ability to resolve issues personally and use social media platforms to air your discontent until you get the response you want. This is the final communication I will have with you regarding this.

Good afternoon, Renee. I am sorry to hear you feel this way about my staff however I disagree with your opinion as many of our customers would disagree too as our Net Promotor Score, which is an anonymous review is at 95% meaning customers rate us highly for friendliness and helpfulness. Staff do have several other responsibilities during business operational hours behind the scenes which is why the Time Saving Kiosk is such a hit with thousands of customers every month. If we have got it wrong today, please accept my apologizes and please call the store on 727 726 3456 so I can apologize to you personally. Hoping you will give us another chance next time. Yours, Lee. Store Owner.

Investigation suggests this is a troll account and appears to be linked to a fake account that has posted identical reviews at identical locations and appears linked to a previous review that is 2 years old that has and has now re appeared at the same time as this one which also contains misogynistic comments. The comments do not highlight our location / business or that there has been a visit recently. Reported to Google for investigation and removal.

Hi Shannon Grant, we love hearing this feedback! Fast and friendly service is what we're all about. Thanks so much for sharing your review.