Rent-A-Center

Good
Feb 3rd, 2023

Please let this be your sign to NOT do business here. If at all possible, avoid. Ive been a long time customer, and signed up when Doc was still the manager. He was so great to work with, and I was sad to hear he had left but also happy for him! So my payments are bi weekly, and last week I had to close my bank account for non relevant reasons. After, I completely forgot to update my autopay for rent a center. My bad completely. They called me while I was at work, and let me know and I said Id call back after. They continued to call me. A few days passed, with 5-10 calls a day from different numbers and rude voicemails, and I still hadnt updated my card. Ive been busy, but yeah my fault. (Note: the harassment doesnt make me want to update it any faster.) on Wednesday, I hear that someone showed up at my home. Keep in mind this is only 5 days after it was due and theyre showing up at my home!!! So I call to let them know its getting unacceptable. I spoke to a really really nice woman who let me know the situation. Apparently, my previous payment was returned for 10/8. I was like oh no! Okay Ill call the bank make sure and fix it. But that I had to bring only cash to the store? Ok sure. I called the bank AND checked my statements, and well actually it did go through and was paid to them fine. It was never returned and this was WELL before I closed my account. So I called. Someone said hang on, Ill call you back in 5 min. No call came. So then, they decide to call me BACK TO BACK while im asleep. Multiple times in a row. So I finally answer to tell them to quit calling im asleep and theyre so rude, they are arguing with me about the payment etc. Its literally $40, and theyre acting like its some crazy debt. Creditors cannot call you more than 7 times in 7 days (1X a day) and I have over 20 missed calls in the past few days. Not even including the rude voicemails and multiple different numbers calling. The guy who keeps calling me will keep relaying information between me and the manager, but why cant the manager just call?? Im so sick of this harassment and Ill never do business here again. Absolutely not. Ive been a good customer with very little issues but Im completely and utterly over the treatment by these people. Its not worth it. At all.
Nov 25th, 2022

This was my very first time using Rent-A-Center. I worked with Liz, who has been nothing but phenomenal and pleasant. It's been a great experience, and will definitely come back. Thanks so much!!
Sep 22nd, 2022

Little ms red head was a little rude and too forward
Aug 21st, 2022

Wanted to give a HUGE shout out to Doc and his team. They went above and beyond to meet our deadline. Thank you for coming through with fast and amazing customer service. Grateful for all your help. Thanks again! Go TEAM!!
Jul 27th, 2022