The UPS Store

Cheyenne Polson _{on Google}

Mar 26th, 2024

So I went to this store needing a notary, and to ship out the letter I had notarized. She forgot to ring me up for the notary. I went on about my business I get a call prior to this one, she states can you come back tomorrow I state yes I was admitted and have remained in the hospital since she leaves me a voicemail stating shes gonna report me for fraud and Im not poor I call back and explain to her that Im in the hospital she says she doesnt care. I explain Id like a manager she states that shes not going to let me talk to one.

calixto Cuba (CUBA) _{on Google}

Mar 6th, 2024

Terrible experience, never ever comeback, and Don't recommend for notone,no air-conditioned, no internet service, no email service, and the person attending CERO CUSTOMER service, I never comeback CERO everything

Bridget Everett _{on Google}

Jan 10th, 2024

Staff were very nice, friendly, and knowledgeable!

David Gibb _{on Google}

Nov 28th, 2023

I have been running businesses since 1988 and have dealt with several locations of The UPS Store over the past 35 years. However, the experience that I recently had at this location, showcasing the incompetence of their manager and work team, will make me reconsider ever dealing with this company again. A level of incompetence so great that the owner sacrificed 35 years of customer goodwill, and a negative review, rather than refund $6 - as had been originally promised to me. I had purchased a small 12"x12" box on the condition that if I was able to obtain a free box from USPS (which I did), that the cost would be refunded. This position changed as soon as I presented the item for return - in pristine condition, less than 48 hours later. No tears, stains, rips whatsoever. Yet the manager, "J.P." stated he could not refund the money because he "could not be certain of the integrity of the box". Despite it being in pristine, unused, still folded original condition, of course. He refused to honor the refund that had been promised to me upon purchase, and considered saving $6 to be preferable to losing a customer and gaining a negative review. Where exactly does UPS find managers of this calibre? After 35 years of doing business with this firm, which used to offer great customer service, I'll take my business elsewhere from now on. Please keep in mind that USPS offers FREE shipping supplies, and Staples is much more competitively priced - and offer simple and easy refunds. Customer service is a lost art these days and by patronizing businesses like this one you're only encouraging its further decline. Do yourself a favor and avoid this inept, unprofessionally run store. They're doing damage to the entire brand.